Jona Joachim wrote:
Hi,
I've been buying every CD release over the last couple of years. I
purchased 4.6 from openbsdeurope.com and it was just as comfortable as
with Wim the years before.
However I haven't purchased 4.7 yet because the ordering involves too
much hassle.
openbsdeurope.com now requires you to create an account in order to
place an order, that's really annoying. On top of that the regex they
use to verify your e-mail address is flawed.
I read http://www.openbsd.org/orders.html in order to find shops in
France (where I live) that carry the OpenBSD CD sets.
There are 2 listed:
- http://www.eyrolles.com/
I couldn't find OpenBSD in their online shop.
- http://www.lmet.fr/
They sell the CDs for 57 EUR compared to 38 EUR for openbsdeurope.com.
They also want you to create an account.
I could order from the Computer Shop of Calgary but that would involve
big shipping costs.
Ordering the CD sets just isn't as much fun anymore as it used to be.
I would have to agree with your observations. I did order the 4.7
release and some other stuff from openbsdeurope.com, and it was anything
but easy. The stuff did arrive in time though, so with that I have
absolutely no complaint!
Here's a copy of my views on the "user experience" they present. I had
to cram it into a small HTML form window on their site:
----8<--------8<--------8<--------8<--------8<---- (cut)
Hi!
I just made a purchase of OpenBSD 4.7 and some assorted stuff (order no
xxx), and while struggling with the ordering process I found some bugs
in your system that you might want to look into for improving the
"customer experience".
I don't know how the formatting will work in this small text window, but
here goes:
- Can't enter international phone numbers (+468, +46707), the system
complains of "must enter UK area (01, 02) phone number" (or something
similar) although I've specified Sweden as country.
- Can't use international characters (although you've noted that
yourself already). This is actually more than a nuisance, since these
characters are a natural part of our language. Imagine if someone told
you that you could not use for example the letters E, S and P, wouldn't
you find that highly disruptive?
- Can't check the box for delivery insurance until I've clicked "I have
read and agree to the terms of sale" (for the SECOND TIME!), and that
click box is on the very lowest portion of the page. Unintuitive! And
please don't make the customer agree to the terms of sale more than once.
- The URL to the Terms of sale (on both pages where one should agree to
them...) is incorrect, yielding an error page on my browser.
This is the one you link to that doesn't work:
http://www.shop.openbsdeurope.com/terms.html
Either of these work:
http://www.openbsdeurope.com/terms.html
http://shop.openbsdeurope.com/terms.html
- On the final "Payment Details" page, you state the transaction fee
when paying via Bank Transfer to be GBP -2.11, a negative value. I
seriously doubt you will refund me GBP 2.11 if I pay by Bank Transfer. :-)
Feel free to contact me if you have any questions or comments.
Best regards,
Benny Lofgren
Internetlabbet AB (www.internetlabbet.se)
Sweden
(And when submitting this form I again stumbled on the "Invalid
characters in response" thing due to the fact that I accidentally wrote
my name as it should be written (I have a letter o with diaeresis in my
last name) and not the way you want it.)
----8<--------8<--------8<--------8<--------8<---- (cut)
--
internetlabbet.se / work: +46 8 551 124 80 / "Words must
Benny Lvfgren / mobile: +46 70 718 11 90 / be weighed,
/ fax: +46 8 551 124 89 / not counted."
/ email: benny -at- internetlabbet.se
