Could you please stop using misc@ as your personal sounding board? If you want your "problem" solved, sit down, do it yourself or hire someone. This list apperantly isn't the right forum to achive that, so you have to look elsewhere.
- Robert PS: You could also buy $BIGIRON from $BIGVENDOR and pay $BIGLAWFIRM to have a look at $BIGCOMPLICATEDSERVICELEVELCONTRACT. Maybe that will satisfy your definition of a guarantee. PPS: Hoping gilles@ can turn his keyword-matching on again soon.