Happy New Year to everyone!

I currently run openBSD FW v7.0 with vpn setups at a few client sites.
Fantastic...no issues.
One client recently changed office location (this week exactly) and had
Bell install a voip system using softphones. The phones worked last week.
However, now that the rest of server-room equipment has been brought over
and installed on the weekend including the BSD FW, the phones stopped
working.
A Bell tech spent most of the day on site today switching the Bell modem
from bridge mode to pass-through mode but still no luck. We've decided to
install a dry-loop to remedy the issue.
I prefer not to open any ports obviously, but should I have added a pf rule
that explicitly opens port 5060/udp for the sip server?
Is anyone using pf with voip phones that could point me in the right
direction?
I have another client doing a similar implementation in the next 2 weeks
albeit different ISP & VoIP provider. So I'm kind of interested in
what's the best option or config going forward.
Thanks in advance  for your response.

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