Hi All!
So after haranguing the Registration staff to call me when this problem occurs so I can see what they are doing and look at the error messages (if any that Meditech may be giving them) so I can do screen prints, get user names, patient account numbers, trace forensic evidence etc. for reporting the problem to Meditech, I got called by Registration this morning to see up close and personal what happens when they attempt to discharge an Observation patient from Meditech. Yes, they were selecting the correct routine (Observation Patients) and they were selecting "Discharge" under the Observation Patients routine. However Meditech was presenting to the user a Discharge Inpatient data input screen, not the Discharge Observation Patient data input screen. Digging deep into the Observation Patient menu assigned to the Registrars, the Discharge Observation Patient routine was a missing O in the argument. The argument was "ENDISIN" (pointing to inpatients) when it should have been "ENDISINO" (pointing to observation patients). Thanks to everyone who responded! For the benefit of those of you who have also encountered a similar problem, I have included below the responses received from other L members below. THANKS Y'ALL, Joan M. Smith, MSN, RN-BC Clinical Project Leader Doctors Community Hospital 8118 Good Luck Road Lanham, Maryland 20706 301-552-8867 [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> CONFIDENTIALITY STATEMENT: This communication, including attachments, is for the exclusive use of addressee and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you are hereby notified that any disclosure, use, copying, dissemination, distribution or taking of any action in reliance on the content of this information is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return email and delete this communication and destroy all copies. Thank you. ________________________________ From: Deignan Marianne [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 23, 2007 11:31 AM To: Smith, Joan Subject: RE: [MEDITECH-L] A Spooky ADM Phenomena Maybe there is a lock because a transaction/order is being processed? ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 23, 2007 9:27 AM To: Smith, Joan Subject: Re: [MEDITECH-L] A Spooky ADM Phenomena Joan: We didn't have this exact problem when we went to 5.6, but we had a lot of patient look-up issues. Meditech installed DTS 4786. Since that, we have not had any issues. Hope this helps! ________________________________ From: DOUG HOGUE [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 23, 2007 8:30 AM To: Smith, Joan Subject: RE: [MEDITECH-L] A Spooky ADM Phenomena I would check to see if the user is restricted by location. If they are check to see if the pc has multiple sessions. If so make sure both are in the appropriate locations. Thanks Doug ________________________________ From: Derrick Goode [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 23, 2007 8:20 AM To: Smith, Joan Subject: RE: [MEDITECH-L] A Spooky ADM Phenomena Check in MIS dictionary page 3 to make sure they are not restricted by location ________________________________ From: Kadar, Gary [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 23, 2007 7:43 AM To: Smith, Joan Subject: RE: [MEDITECH-L] A Spooky ADM Phenomena yes i have seen this when we upgraded to 5.5, it would occur on a particular terminal at various times, if at that time it is occuring, have the user look at their meditech screen, there would be no device name associated with the session only and ip address. for some reason since there was no id then mis could tell the location and the user couldnt see their patients, signing out and back in would someitmes fix it. if i remember right, the solution was to upgrade the terminal software to the newest version, and make sure the device is set up right in ops. i have looked back at the completed task and no reason was found for this to occurred and it went away as it came, out of the blue, typical meditech stuff lol. have the user do a screen print to see what i am talking about. gary kadar bluefield regional medical center bluefield wv. ________________________________ From: meditech-l@MTUsers.com [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Joan Sent: Tuesday, May 22, 2007 1:41 PM To: meditech-l@MTUsers.com Cc: Dunphy, Jennifer; Washington, Charlotte Subject: [MEDITECH-L] A Spooky ADM Phenomena Okay ADM gurus, here is the story: We are a Meditech Magic 5.6 facility. Every so often (about once a week) when the Registration staff attempts to discharge an Observation patient (from the bed in which the patient spent the night) they tell me they go to the Discharge option under the Observation Patient Routines and either enter the account number for the patient or search for the patient by name. Meditech however does not allow the Registrar to select the patient from the list that appears (no number in fron of the name.) So IT gets called. I then log on to Meditech and discharge the Observation patient without any problem. I keep asking them if they are using the Discharge option under the Observation Patient Routines, and they assure me they are. I ask them to call me when this happens (I'll believe it when I see it). Today I got the call and before I got over there the manager was suddenly able to discharge the patient. Has anyone else out there seen this? Is there a DTS we missed with the 5.6 upgrade? (It would not be the first.) Thank you in advance for your assistance. Joan M. Smith, MSN, RN-BC Clinical Project Leader Doctors Community Hospital 8118 Good Luck Road Lanham, Maryland 20706 301-552-8867 [EMAIL PROTECTED] CONFIDENTIALITY STATEMENT: This communication, including attachments, is for the exclusive use of addressee and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you are hereby notified that any disclosure, use, copying, dissemination, distribution or taking of any action in reliance on the content of this information is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return email and delete this communication and destroy all copies. Thank you.
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