I will have the team take a look --srs ________________________________ From: mailop <mailop-boun...@mailop.org> on behalf of Adam Humphrey via mailop <mailop@mailop.org> Sent: Tuesday, September 16, 2025 7:35:53 PM To: mailop@mailop.org <mailop@mailop.org> Subject: [mailop] Important Delivery Issue on iCloud Servers
Hello, We're experiencing a major and unexplained deliverability issue with our emails to iCloud servers. We have dedicated IPs, and over 90% of them seem to be affected by a block. We've already opened a ticket with Apple Support (Case-ID: 15170702), but the issue remains unresolved. We were initially advised to have our server provider reach out to make some changes, but due to their policies, they are unable to. After finally getting a response on our thread while CC'ing in our server provider, we were simply directed to this page: https://support.apple.com/en-us/HT204137. This hasn't been helpful, as the page's advice doesn't apply to our situation with a widespread block on our dedicated IPs. We would be very grateful if an iCloud representative could contact us urgently to resolve this issue. Regards, Adam -- [Marketing Punch Ltd] Adam Humphrey | Head of Optimisation Email: a...@marketingpunch.co.uk<mailto:a...@marketingpunch.co.uk> Tel: 01453 707400<tel:01453+707407>
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