On 28.01.24 20:02, Jaroslaw Rafa via mailop wrote:
There are "edge cases" when the mail couldn't be reliably classified as spam or non-spam. Even with best tuned spam filtering systems false positives will happen.
So why not just deliver these to the Inbox then - and add a tag/label instead if you have to?
In 95% of the cases, I can just identify the bad emails by subject. A quick press on DEL and it's gone.
I don't see any advantage of a Spam folder if I have to regularly check it anyway. In fact it can even be more difficult to identify a false positive between the Junk that collected in there.
Plus there are still customers that use POP3 for different reasons (connectors that collect mails for internal Exchange systems for example). Those never get to see the content of a spam folder.
Just having a binary distinction - reject or deliver to inbox - would be a much bigger obstacle to communication than delivering to spam folder, because it's still easier to reach the recipient in some different way and tell them to check the spam folder, than to make the recipient's provider fine-tune their email filtering to exempt you from rejection.
It should be just as easy to contact the recipient and tell him his provider is blocking the email - and for the recipient itself to lift the block in some way instead of having to convince the provider.
Of course, the users should be aware that they *should* check the spam folder, which means, the provider should inform them about this with a very clear and prominently visible message. Sadly, most providers don't do it, therefore the users are convinced that they don't need to check the spam folder at all, since it's clearly labelled "spam" or "junk", so "by definition" it cannot contain anything useful to them.
We've done this in the past and sent out daily mails with a list of subjects that got sorted as Spam. After a week or so nobody read that email anymore.
And after we had some issues with important documents and deadlines that got missed, because nobody checked their Spam folder, we just leave them in the Inbox.
Yes, I do see my share of Spam this way, but I also do see the Spam if I have to check the Spam folder regularly…
Regards, Thomas Walter -- Thomas Walter Datenverarbeitungszentrale FH Münster - University of Applied Sciences - Corrensstr. 25, Raum B 112 48149 Münster Tel: +49 251 83 64 908 Fax: +49 251 83 64 910 www.fh-muenster.de/dvz/
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