> 20 days (!) later I received a reply [AbuseID:BEA948:23]:
That’s too long of a delay, I agree.
We’re currently in the middle of a restructuring in our abuse
department, where a number of processes are also being updated.
For example, we’re no longer immediately referring to our abuse form
when we get individual email complaints, but instead our team is
manually processing them. That manual processing obviously takes longer
than abuse form submissions, which is why there are currently some
delays. We’re still ironing out some kinks, and we should be back to
responding in a timely fashion soon.
> Bastiaan is on this list. Is there anything you can do, Bastiaan,
> to make the offensive responses to abuse@ go away permanently and
> for the company to stop insulting complainants?
I’m not seeing anything offensive or insulting in our response.
Having said that, I have been wanting to update that wording for a
while, so I will get that ball rolling.
Regards
Bastiaan
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