Thank you all for your responses regarding the block. Unfortunately, the Microsoft people who got in touch with me can't get my emails because.. well I'm being blocked. I will try to reply to you via an alternative address one from my co-workers.
On Tue, 4 Jan 2022 08:52:44 +0100 Dan Malm via mailop <mailop@mailop.org> wrote: > On 2022-01-03 22:48, Mary via mailop wrote: > > > > Hello everyone, > > > > Is there anyone at Microsoft who can help me understand why my IP is > > blocked? > > In my experience, no there's not. > > > I've sent emails to del...@messaging.microsoft.com without success. > > I've never tried this. Did they respond at all? > > > I've opened an issue with https://sender.office.com/ without success. > > This is the only method that works in my experience, but it only works > for IPs where that URL is actually mentioned in the 5XX response. I've > only seen that whenever I've started sending from new IPs that may have > been used to host websites at some point before I got them. > > > I've received an issue number SRX1533558542ID but nobody can explain what > > is going on, or how to remove the block. > > While I will always open an issue any time MS blocks an IP I'm not sure > doing so actually helps at all. The process usually goes like this: > > 1: Open ticket, provide examples of error messages MS server gives > 2: Get response saying they can't see any reason why mails are not delivered > 3: Reopen ticket, provide additional examples of errors messages with > current timestamps > 4: Get response saying someone will investigate > 5: Get response saying they've fixed something and it will take up to > 24h to take effect > 6: Wait 24+h, nothing will be fixed, reopen ticket and provide > additional examples of errors messages with current timestamps > 7: goto 2 > > Then after pretty much exactly 1, 2 or maybe 3 weeks after the issues > started the problem will go away, no matter where in the above process > you are. i.e. the ban was for X weeks and has now expired and the > "support" was just wasting your time because they probably don't have > the power/access to actually solve anything and no real means of > escalating anything to anyone that do have that power. > > Maybe there's a magic word you have to say to get the issue escalated to > someone that can actually do anything, but if there is I haven't > managed to figure out what it is... > > > -- > BR/Mvh. Dan Malm, Systems Engineer, One.com > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://list.mailop.org/listinfo/mailop _______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
