On 2022-01-03 22:48, Mary via mailop wrote:
Hello everyone,
Is there anyone at Microsoft who can help me understand why my IP is blocked?
In my experience, no there's not.
I've sent emails to del...@messaging.microsoft.com without success.
I've never tried this. Did they respond at all?
I've opened an issue with https://sender.office.com/ without success.
This is the only method that works in my experience, but it only works
for IPs where that URL is actually mentioned in the 5XX response. I've
only seen that whenever I've started sending from new IPs that may have
been used to host websites at some point before I got them.
I've received an issue number SRX1533558542ID but nobody can explain what is
going on, or how to remove the block.
While I will always open an issue any time MS blocks an IP I'm not sure
doing so actually helps at all. The process usually goes like this:
1: Open ticket, provide examples of error messages MS server gives
2: Get response saying they can't see any reason why mails are not delivered
3: Reopen ticket, provide additional examples of errors messages with
current timestamps
4: Get response saying someone will investigate
5: Get response saying they've fixed something and it will take up to
24h to take effect
6: Wait 24+h, nothing will be fixed, reopen ticket and provide
additional examples of errors messages with current timestamps
7: goto 2
Then after pretty much exactly 1, 2 or maybe 3 weeks after the issues
started the problem will go away, no matter where in the above process
you are. i.e. the ban was for X weeks and has now expired and the
"support" was just wasting your time because they probably don't have
the power/access to actually solve anything and no real means of
escalating anything to anyone that do have that power.
Maybe there's a magic word you have to say to get the issue escalated to
someone that can actually do anything, but if there is I haven't
managed to figure out what it is...
--
BR/Mvh. Dan Malm, Systems Engineer, One.com
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