Hello all, Has anyone ever had success getting feedback from Microsoft ? Stuff like what caused the block, and when, things that may help you nail down the issue ? We've got new IPs assigned by our ISP and they were blocked since they were assigned to us, meaning that it was not us (my company) who caused the block, but they still say the IPs don't qualify for mitigation.
Thanks a lot, Esteban. On 27/06/2020 5:54 am, Tim Bray via mailop wrote: On 24/06/2020 23:03, Al Iverson via mailop wrote: Yep, fill out this form:http://go.microsoft.com/fwlink/?LinkID=614866 Wait a few days for a reply. First reply might just be a "we're routing your ticket" response. Second reply might be useful, or it might be completely bonkers. You might have to calmly state your case repeatedly. They might say they see nothing wrong. Stick to your guns and show them the data. Eventually, after a number of replies, they'll say that the IP qualifies for mitigation and that the block will be rescinded within 48-72 hours. And this process does work. Takes a few days and a few emails back and forwards. Our corporate email server IPv4 address got blocked at hotmail recently. Nothing received from the junk mail reporting system. It is slightly frustrating, because I'd like to know what we did wrong. I'd be the first to change something if we were. Maybe we did nothing wrong and just tripped a rate limit, filter or keyword or something. Tim Bray _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
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