On Tue, May 05, 2020 at 02:15:07PM +0000, Andy Smith via mailop wrote:
> Hello,
> 
> On Tue, May 05, 2020 at 06:00:44AM +0300, Atro Tossavainen via mailop wrote:
> > Any chance SendGrid might amend its ticket system so that there would
> > be autoreplies when tickets are created that showed issue numbers
> > connected with the original request
> 
> It would also be great if SendGrid would include an abuse reporting
> URL in the headers of each message, specific to that message, i.e.
> that passes along all info that SendGrid would need to identify that
> campaign/client.

Personally, just the user ID that is in the envelope-from is fine
for me. I usually have spamtrap stuff to report and I am not planning
to click on any links that would reveal the receiving address.

> At present the process is to just forward the mail to
> abuse@sendgrid. It's great that they accept reports that way and I'm
> not suggesting that change, but a lot of the time clicking on one
> link is much faster and less error prone.

For those who don't have a problem with the ESP listwashing on behalf
of the spammy sender, sure.

>   implied that the recipient did not accept SpamCop reports. In fact
>   in that case it was that SpamCop didn't want to send reports to
>   Hetzner. So it is not possible to determine which side made the
>   decision to not allow those reports.

Did I say it yet that Hetzner is worse than useless?

-- 
Atro Tossavainen, Chairman of the Board
Infinite Mho Oy, Helsinki, Finland
tel. +358-44-5000 600, http://www.infinitemho.fi/

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