Hello, On Tue, May 05, 2020 at 06:00:44AM +0300, Atro Tossavainen via mailop wrote: > Any chance SendGrid might amend its ticket system so that there would > be autoreplies when tickets are created that showed issue numbers > connected with the original request
It would also be great if SendGrid would include an abuse reporting URL in the headers of each message, specific to that message, i.e. that passes along all info that SendGrid would need to identify that campaign/client. Each mail does appear to include an X-SG-ID header which looks like it might carry that sort of information, so it would be nice if there could be a link that pre-fills an abuse report for that mail. At present the process is to just forward the mail to abuse@sendgrid. It's great that they accept reports that way and I'm not suggesting that change, but a lot of the time clicking on one link is much faster and less error prone. MailChimp and several other ESPs do this, and it can be very helpful. And while I am asking for the moon on a stick, I've no idea which side is refusing to play ball¹ but it is currently not possible to report SendGrid emails through SpamCop. If it were possible for that to change that would be lovely. Cheers, Andy ¹ There was a thread a while back about Hetzner and SpamCop where I had thought that an abuse address being disabled in SpamCop implied that the recipient did not accept SpamCop reports. In fact in that case it was that SpamCop didn't want to send reports to Hetzner. So it is not possible to determine which side made the decision to not allow those reports. _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
