Gmail tends to do this less often than some other providers, particularly Barracuda/Palo Alto, though administrators of business-oriented systems like those have more control over whether or not such scanning is done for mail sent to their domains. At M3AAWG this February there will be a session covering the issue and what senders can do about it.
On Tue, Jan 7, 2020 at 2:03 AM Laura Atkins via mailop <mailop@mailop.org> wrote: > > On 7 Jan 2020, at 03:04, Vaibhav via mailop <mailop@mailop.org> wrote: > > Hi Everyone, > > Recently we observed some false positive opens from Gmail users for few of > our customers. > > Lets say when we delivered 100 Emails we are getting 94-95 open hit on our > tracking pixel post delivery though user didn’t open the mail. Does Gmail > spam filters requesting all images before delivering emails to actual end > user mail mailbox ? > > > Not always, but I expect there are circumstances where an ISP (including > Gmail) may follow all the links in the message at delivery time. There are > sound operational reasons for doing this. > > Does anyone observed the same issue ? While debugging we observed by > changing sending domain we don’t get false positive opens. Does Gmail has > different algorithms for set of sending domain ? > > > There are a lot of things Gmail (and other ISPs) do based on the > reputation of a sender. I’d look very hard at the domains where all the > links are being followed and confirm that there are no compromised websites > or anything sending what may look like malicious code. I might also ensure > there aren’t multiple redirects (often multiple redirects point to > affiliate senders and often affiliate senders have no permission associated > with their email). > > laura > > -- > Having an Email Crisis? We can help! 800 823-9674 > > Laura Atkins > Word to the Wise > la...@wordtothewise.com > (650) 437-0741 > > Email Delivery Blog: https://wordtothewise.com/blog > > > > > > > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >
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