> On 7 Jan 2020, at 03:04, Vaibhav via mailop <mailop@mailop.org> wrote: > > Hi Everyone, > > Recently we observed some false positive opens from Gmail users for few of > our customers. > > Lets say when we delivered 100 Emails we are getting 94-95 open hit on our > tracking pixel post delivery though user didn’t open the mail. Does Gmail > spam filters requesting all images before delivering emails to actual end > user mail mailbox ?
Not always, but I expect there are circumstances where an ISP (including Gmail) may follow all the links in the message at delivery time. There are sound operational reasons for doing this. > Does anyone observed the same issue ? While debugging we observed by changing > sending domain we don’t get false positive opens. Does Gmail has different > algorithms for set of sending domain ? There are a lot of things Gmail (and other ISPs) do based on the reputation of a sender. I’d look very hard at the domains where all the links are being followed and confirm that there are no compromised websites or anything sending what may look like malicious code. I might also ensure there aren’t multiple redirects (often multiple redirects point to affiliate senders and often affiliate senders have no permission associated with their email). laura -- Having an Email Crisis? We can help! 800 823-9674 Laura Atkins Word to the Wise la...@wordtothewise.com (650) 437-0741 Email Delivery Blog: https://wordtothewise.com/blog
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