You should have a look at this article:
https://en.wikipedia.org/wiki/Forward-confirmed_reverse_DNS

On 12/13/2017 10:02 PM, Ryan Prihoda wrote:
> William,
> 
> Yes our PTR is set correctly, but our domain does resolve to a different
> IP. Why does only Earthlink care about that ? Seems silly.
> 
> Sincerely,
> 
> *Ryan Prihod**a
> *Systems Administrator
> 
> 
> *dyna**Connections****Corp.
> *1101 S. Capital of TX Hwy.
> Bldg. H, Suite 130
> Austin, Texas 78746
> rprih...@dynaconnections.com <mailto:rprih...@dynaconnections.com>
> www.dynaconnections.com <http://www.dynaconnections.com/>
> 
> 
> On 12/13/2017 02:47 PM, W Kern wrote:
>>
>> its misleading.
>>
>> We saw that a few weeks ago.
>>
>> Make sure the FQDN you reverse zone file provides, also resolves back
>> to the same IP.
>>
>> We were just as confused. The PTR was there, but because of a typo it
>> didn't resolve.
>>
>> Fixed that and Earthlink was happy.
>>
>> Sincerely,
>>
>> William Kern
>>
>> Pixelgate Networks.
>>
>>
>> On 12/13/2017 12:21 PM, Ryan Prihoda wrote:
>>>
>>> Hello all,
>>>
>>> We are getting errors from one of our servers.
>>>
>>> 550 ERROR: No or mismatched reverse DNS (PTR) entries
>>>
>>> When, in fact there is only one record for that IP. Can anyone from
>>> Earthlink look into this for us ?
>>>
>>> Sincerely,
>>>
>>> *Ryan Prihod**a
>>> *Systems Administrator
>>>
>>>
>>> *dyna**Connections****Corp.
>>> *1101 S. Capital of TX Hwy.
>>> Bldg. H, Suite 130
>>> Austin, Texas 78746
>>> rprih...@dynaconnections.com <mailto:rprih...@dynaconnections.com>
>>> www.dynaconnections.com <http://www.dynaconnections.com/>
>>>
>>>
>>>
>>> _______________________________________________
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>>
>>
>>
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> 
> 
> 
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