Hello,

Do you publish DMARC records? It might help to set those up if you haven't already.

Best Regards

On 09/11/17 10:28, Sidsel Jensen wrote:
Hi Andrew

We also face problems escalating issues through postmas...@btinternet.com <mailto:postmas...@btinternet.com> :-/
If you do manage to get hold of them - please share how ;-)

We currently have a pile of mails to btinternet being with stuck in queue due to the same Defer msg that you get.

Is there a good way to get an relatively new sending-IPs validated with btinternet? Our IPs have been warmed up nicely and when checking with senderscore.com <http://senderscore.com> the score is 98

Our problem is that not all our customers have an SPF record, we do DKIM sign everything though.

Kind Regards,
Sidsel Jensen
Systems Engineer @ One.com <http://One.com>
s...@one.com <mailto:s...@one.com>


On 9 Nov 2017, at 01.35, Andrew Gosney <agos...@mimecast.com <mailto:agos...@mimecast.com>> wrote:


Hi all,
Is anyone from BT on this forum or has anyone had any experience escalating issues with BT? I’ve been going back and forth with postmaster for weeks with no resolution.
Our issue is we keep receiving the following rejections:
-/Too many messages (1.5.6.2) on 2017/10/27 01:10:05 BST from un-validated IP address:. Please add a SPF record for the domain to your DNS or ask your Broadband Provider / Domain Registrar to do this, we will be unable to deliver email until this is done due to the volume of email being sent from this IP address. Guide for bulk senderswww.bt.com/bulksender <http://www.bt.com/bulksender>/
//
-/Policy (1.3.6.1) Too much SPAM received from on 2017/10/27 08:32:20 BST, if you share a mail server consider moving to a dedicated mail server not sending SPAM. Guide for bulk senderswww.bt.com/bulksender <http://www.bt.com/bulksender>/ I have confirmed there is no issues with spf and all other bulk sender requirements are ok and our IP isn’t on any of the blacklists BT utilize.
Any assistance would be appreciated.
Thanks


Andrew Gosney m: +61 407 840 584 www.mimecast.com <http://www.mimecast.com/> Senior Messaging Security Analyst (L3) p: +61 3 9017 5101 Address clickhere <http://www.mimecast.com/About-us/Contact-us/>
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