On Fri, 2017-05-05 at 14:46 +1000, John Cenile wrote:
[...snip...]
> 451 4.7.500 Server busy. Please try again later from [XX.XXX.X.XX].
> (AS77713180) [XXXXXXXXXXX.eop-XX01.prod.protection.outlook.com]: retry
> timeout exceeded

Unless you disclose the IP address you are experiencing issues with, you
have no chance of anybody being able to help you. The cause of the problem
may very well exist outside of Microsoft so knowing the IP address is
necessary.

> I have already contacted their horrible level 1 support team by filling
> out the usual support form (and am currently waiting for their pathetic
> copy / paste responses that we always get), but I'm hoping someone on-
> list from Microsoft can contact me directly to provide some assistance.

You might be talking to a bot, but bots have feeling too as do their co-
workers who may be on this list. A more courteous approach might be a good
idea if you're looking for help from them. 

Try replying to the auto-response message with a succinct description of
your issue, if you were speaking to a bot that should direct you to a
human.

Ken.

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