Over the last two days, our outbound customer mail servers have been
repeatedly listed on the Spamhaus CSS ("snowshoe spammers"). This is
odd, because unless I'm misunderstanding, the Spamhaus CSS isn't
supposed to list "normal" mail servers (ours send hundreds of
individual, non-bulk messages per hour; we're a hosting company).

Has anyone else had a similar experience?

It's certainly possible that one of our customers is sending to a
spamtrap or something like that, but despite many hours poring over
logs, I've been able to find no correlation with the listings and
particular messages. And our abuse queues don't show anything unusual.

I've so far been able to use the Spamhaus form to delist them, but I'd
like to know the cause to put a permanent stop to it. Unfortunately, the
Spamhaus CSS page doesn't show the reason for individual listings, and
provides no contact address to get details about them. (You can contact
them about other SBL issues, but not CSS ones.)

Example IP addresses involved, if anyone cares, are 208.80.4.152 and
208.80.4.154.

If anyone has had similar trouble and has any suggestions, I'd love to
hear. Thanks!

-- 
Robert L Mathews, Tiger Technologies, http://www.tigertech.net/

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