Hi Dave > Truthfully, forwarding complaints is a bit of a messy business as this > could easily forward to the abuser themselves. But, this should at > least be an option when filing a complaint, as should actually > terminating the abusive customer.
I do know the problem. But I don't think it's a big issue in the constellation we have here with cloudflare. They do provide proxy services. Hopefully the content is hosted at a sensitive hoster that does react to abuse complaints. Of course some spamers have own AS numbers or PA Ranges with their contact recorded. So if I would be working at cloudflare's abuse desk and I would keep getting complaints about a customer for a prolonged period of time. I would have a closer look in what the customer is doing and if it's clear that the customer does not react to spam complaints I would terminate that service. Working at an ISP I know the problem. We also get the occasional complaint about a customer sending 'newsletters'. In Switzerland the case is quite clear. If the customer sending that newsletter can provide a proof, that the recipient is an existing customer of his, or has actively subscribed to that newsletter, then the complainer is informed, that this was wrongfully reported as spam. Spamcopa as example is known to have disabled 'reporting' accounts of users who repeatedly reported emails not being spam. Sometimes we also get the complainer and our customer to talk to each other and find a solution for the issue in such cases. If the customer cannot provide such a proof, or plainly addmits having bought those email addresses on ebay or somewhere else, he is issued a warning. If he continues, we will terminate his service as stated in our policy. Of course there are botnet. We don't get tired informing our customers about infected machines and have to block customers regularly because they don't manage to clean up their machines on the first (or secondy) try. This all happens according the rules we have in our contracts with the customers. 'to protect other internet users from harm an spam' I think is the phrase we use. I hope most other ISP also use such clauses in their contracts. -Benoît Panizzon- -- I m p r o W a r e A G - Leiter Commerce Kunden ______________________________________________________ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 Pratteln Fax +41 61 826 93 01 Schweiz Web http://www.imp.ch ______________________________________________________ _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
