There is a new comment in the ticket submitted by Anthony Chiulli to / APSIS Comment added by : Dickie LaFlamme Comment Content: <div dir="ltr"> <div class="gmail_default" style="font-family:'trebuchet ms',sans-serif">Michael, </div> <div class="gmail_default" style="font-family:'trebuchet ms',sans-serif"><br></div> <div class="gmail_default" style="font-family:'trebuchet ms',sans-serif">Per my message I posted:</div> <div class="gmail_default" style="font-family:'trebuchet ms',sans-serif"><br></div> <div class="gmail_default"> <font>"</font><span style="font-family:arial,sans-serif;font-size:12.8px">We asked for a reasoning why, and after some stock responses, </span><span style="font-family:arial,sans-serif;font-size:12.8px">we received a note back that they could not discuss the matter of the block." </span> </div> <div class="gmail_default"><span style="font-size:12.8px"><br></span></div> <div class="gmail_default"> <span style="font-size:12.8px">Maybe I was unclear. This was the ticket you're mentioning. I have an email chain with your support that's pretty lengthy that ended with them stating they would not discuss the matter of the block. I'm not sure what more of a ticket I could open.</span><br> </div> <div class="gmail_extra"> <br><div><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"> <div style="font-size:12.8px;line-height:17.3333px;color:rgb(51,51,51);padding:0px;margin-bottom:10px"><font>Thanks, </font></div> <div style="font-size:12.8px;color:rgb(136,136,136);line-height:17.3333px;padding:0px;margin-bottom:10px;font-family:Arial,Helvetica,FreeSans,sans-serif"><span style="font-family:'Trebuchet MS';line-height:19.5px"><font color="#000000"><span style="background-color:rgb(255,249,37)">Dickie LaFlamme</span></font><font color="#333333"> </font><br></span></div> <div class="gmail_default" style="font-family:'trebuchet ms',sans-serif;display:inline">_____________<br> </div> <div></div> <pre style="white-space:pre-wrap;color:rgb(0,0,0)">For such matters, step #0 is to … Open A Ticket. You can speculate all you want, but nothing will move the issue to resolution without first doing that.
Nothing. Aloha, Michael. -- Michael J Wise | Microsoft | Spam Analysis | "Your Spam Specimen Has Been Processed." | Open a HotMail Ticket<<a href="http://go.microsoft.com/fwlink/?LinkID=614866&clcid"; rel="noreferrer">http://go.microsoft.com/fwlink/?LinkID=614866&clcid</a>>? </pre> </div></div></div></div></div></div> </div> </div> <div class="freshdesk_quote"><blockquote class="freshdesk_quote"> <div>From: mailop [mailto:<a href="https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop"; rel="noreferrer">mailop-bounces at mailop.org</a>] On Behalf Of Apsis Deliverability Team Sent: Tuesday, June 7, 2016 10:50 AM To: <a href="https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop"; rel="noreferrer">achiulli at salesforce.com</a>; <a href="https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop"; rel="noreferrer">mailop at mailop.org</a> </div> <div style="font-size:12.8px;color:rgb(136,136,136);line-height:17.3333px;padding:0px;margin-bottom:10px;font-family:Arial,Helvetica,FreeSans,sans-serif"> <span style="color:rgb(0,0,0);white-space:pre-wrap;font-family:arial,sans-serif;font-size:small;line-height:normal">Subject: [mailop] New comment - [#503261] Re: Microsoft holding IPs hostage?</span><span style="font-family:'Trebuchet MS';line-height:19.5px"></span> </div> <div class="gmail_default" style="font-family:'trebuchet ms',sans-serif;display:inline"></div> <br><div></div> <div class="gmail_extra"><br></div> <br><div class="gmail_quote">On Tue, Jun 7, 2016 at 1:47 PM, Dickie LaFlamme <span dir="ltr"><<a href="mailto:rlafla...@dyn.com"; target="_blank" rel="noreferrer">rlafla...@dyn.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"> <div dir="ltr"> <div class="gmail_default" style="font-family:'trebuchet ms',sans-serif">Well we first saw the blockage via SNDS's "IP status page" - <span style="font-family:arial,sans-serif">Blocked due to user complaints or other evidence of spamming.</span> </div> <div class="gmail_default" style="font-family:'trebuchet ms',sans-serif"><span style="font-family:arial,sans-serif"><br></span></div> <div class="gmail_default" style="font-family:'trebuchet ms',sans-serif"><span style="font-family:arial,sans-serif">Here's one of many diagnostic code we received</span></div> <div class="gmail_default" style="font-family:'trebuchet ms',sans-serif"><span style="font-family:arial,sans-serif"><br></span></div> <div class="gmail_default" style="font-family:'trebuchet ms',sans-serif"><span style="font-family:arial,sans-serif"><div class="gmail_default" style="font-family:'trebuchet ms',sans-serif">Action: failed<br> </div> <div class="gmail_default" style="font-family:'trebuchet ms',sans-serif">Status: 5.0.0 (undefined status)</div> <div class="gmail_default" style="font-family:'trebuchet ms',sans-serif">Remote-MTA: dns;<a href="http://mx3.hotmail.com"; target="_blank" rel="noreferrer">mx3.hotmail.com</a> (65.55.92.168)</div> <div class="gmail_default" style="font-family:'trebuchet ms',sans-serif">Diagnostic-Code: smtp;550 SC-001 (SNT004-MC3F40) Unfortunately, messages from 208.76.62.88 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to <a href="http://mail.live.com/mail/troubleshooting.aspx#errors"; target="_blank" rel="noreferrer">http://mail.live.com/mail/troubleshooting.aspx#errors</a>.</div> <div class="gmail_default" style="font-family:'trebuchet ms',sans-serif">X-PowerMTA-BounceCategory: other</div></span></div> </div> <div class="gmail_extra"> <br><div><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"> <div style="font-size:12.8px;line-height:17.3333px;color:rgb(51,51,51);padding:0px;margin-bottom:10px"><font>Thanks, </font></div> <div style="font-size:12.8px;line-height:17.3333px;color:rgb(51,51,51);padding:0px;margin-bottom:10px;font-family:Arial,Helvetica,FreeSans,sans-serif"> <a href="http://dyn.com/"; rel="noreferrer" style="color:rgb(0,109,175);outline:none" target="_blank"><img alt="Dyn logo, Dyn.com" src="http://dyn.com/wp-content/uploads/2013/08/dyn-logo-esignature.png"; style="border: none;"></a> <a href="http://twitter.com/dyn"; rel="noreferrer" style="color:rgb(0,109,175);outline:none" target="_blank"><img src="http://dyn.com/wp-content/uploads/2013/08/esignature-icon-dyn-twitter.png"; style="border: none;"></a><a href="http://twitter.com/dyninc"; rel="noreferrer" style="color:rgb(0,109,175);outline:none" target="_blank"> </a><a href="http://facebook.com/dyn"; rel="noreferrer" style="color:rgb(0,109,175);outline:none" target="_blank"><img alt="Dyn facebook account" src="http://dyn.com/wp-content/uploads/2013/08/esignature-icon-dyn-facebook.png"; style="border: none;"></a><a href="http://twitter.com/dyninc"; rel="noreferrer" style="color:rgb(0,109,175);outline:none" target="_blank"> </a><a href="http://linkedin.com/company/dyn"; rel="noreferrer" style="color:rgb(0,109,175);outline:none" target="_blank"><img alt="Dyn LinkedIn account" src="http://dyn.com/wp-content/uploads/2013/08/esignature-icon-dyn-linkedin.png"; style="border: none;"></a> </div> <div style="font-size:12.8px;color:rgb(136,136,136);line-height:17.3333px;padding:0px;margin-bottom:10px;font-family:Arial,Helvetica,FreeSans,sans-serif"><span style="font-family:'Trebuchet MS';line-height:19.5px"><span><font color="#000000"><span style="background-color:rgb(255,249,37)">Dickie LaFlamme</span></font><font color="#333333"> / </font><font color="#666666">Deliverability Specialist </font><font color="#333333"> </font><br></span><span style="color:rgb(102,102,102)"><img alt="" src="http://dyn.com/wp-content/uploads/2013/08/esignature-icon-phone.png"; style="border: 0px;"> <a target="_blank" rel="noreferrer">+1 603-296-1952</a></span></span></div> </div></div></div></div></div></div></div></div></div> <div><div> <br><div class="gmail_quote">On Tue, Jun 7, 2016 at 1:36 PM, Anthony Chiulli <span dir="ltr"><<a href="mailto:achiu...@salesforce.com"; target="_blank" rel="noreferrer">achiu...@salesforce.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"> <div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif">What error code are you receiving back from blocked mail?</div></div> <div class="gmail_extra"> <br><div><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"> <div style="margin:0in 0in 0.0001pt;color:rgb(0,0,0);font-family:Calibri,sans-serif;font-size:14px;line-height:15pt"><font style="font-size:12px"><b>ANTHONY CHIULLI</b></font></div> <div style="margin:0in 0in 0.0001pt;font-family:Calibri,sans-serif;font-size:14px;line-height:15pt"><font style="font-size:12px"><font color="#000000">Senior Consultant, Deliverability Services</font></font></div> <div style="margin:0in 0in 0.0001pt;font-family:Calibri,sans-serif;font-size:14px;line-height:15pt"><span style="color:rgb(0,0,0);font-size:12px;font-family:Arial;line-height:15pt">Salesforce</span></div> <div style="margin:0in 0in 0.0001pt;color:rgb(0,0,0);font-family:Calibri,sans-serif;font-size:14px;line-height:15pt"><font style="font-size:12px">Mobile: <a target="_blank" rel="noreferrer">303.817.6506</a></font></div> </div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div> <br><div class="gmail_quote"> <div><div>On Tue, Jun 7, 2016 at 11:26 AM, Dickie LaFlamme <span dir="ltr"><<a href="mailto:rlafla...@dyn.com"; target="_blank" rel="noreferrer">rlafla...@dyn.com</a>></span> wrote:<br> </div></div> <blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"> <div><div> <div dir="ltr"> <div class="gmail_default" style="font-family:'trebuchet ms',sans-serif"> <div style="font-family:arial,sans-serif;font-size:12.8px">We recently experienced a customer ranges of IPs being blocked at Microsoft, and haven't a clue as to why.</div> <div style="font-family:arial,sans-serif;font-size:12.8px">Details are below, but I'm wondering if others are running into the same issue:</div> <div style="font-family:arial,sans-serif;font-size:12.8px">- Customers IPs are 208.76.62.[83-88]. Understandably, SenderScore isn't the end all be all, but all scores are 97 with the only outlier being 94. Our Google Postmaster tool has reported Green/Yellow for over 120 days.</div> <div style="font-family:arial,sans-serif;font-size:12.8px">- This customer is a high quality sender who has been making strides toward becoming even that much better by focusing on key deliverability metrics.<br> </div> <div style="font-family:arial,sans-serif;font-size:12.8px">- We've reviewed this range of IPs via SNDS vigorously. For 89 days of data, there's not a single day where complaints are < 0.1%. Over these 89 days, 6.5 million messages have been sent, and over this time, only 8 trap hits occurred from list attrition. We've had these IPs in their feedback loop since inception and no spike or gradual increase has occurred in this time.</div> <div style="font-family:arial,sans-serif;font-size:12.8px">- We asked for a reasoning why, and after some stock responses, we received a note back that they could not discuss the matter of the block.</div> <div style="font-family:arial,sans-serif;font-size:12.8px">We've needed a closer look at this by Microsoft but are at a dead end. I'm asking if anyone here has any avenue we can try to reach out to, or ideas as we need to get insight but haven't got any answers.</div> <div style="font-family:arial,sans-serif;font-size:12.8px">Thanks,</div> <div style="font-family:arial,sans-serif;font-size:12.8px">Dickie LaFlamme / Deliverability Specialist / Dyn</div> </div> <div><div> </div></div> </div> <br> </div></div>_______________________________________________<br> mailop mailing list<br> <a href="mailto:mailop@mailop.org"; target="_blank" rel="noreferrer">mailop@mailop.org</a><br> <a href="https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop"; rel="noreferrer" target="_blank">https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop</a><br> <br> </blockquote> </div> <br> </div> </blockquote> </div> <br> </div></div> </div> </blockquote> </div> <br> </blockquote></div> Attachments : 1. <a href='http://portal.apsis.com/helpdesk/attachments/4027201364'>msg-32458-347.txt</a>
_______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
![http://dyn.com/wp-content/uploads/2013/08/dyn-logo-esignature.png"](http://dyn.com/wp-content/uploads/2013/08/dyn-logo-esignature.png"){kind=link}
![http://dyn.com/wp-content/uploads/2013/08/esignature-icon-dyn-twitter.png"](http://dyn.com/wp-content/uploads/2013/08/esignature-icon-dyn-twitter.png"){kind=link}
![http://dyn.com/wp-content/uploads/2013/08/esignature-icon-dyn-facebook.png"](http://dyn.com/wp-content/uploads/2013/08/esignature-icon-dyn-facebook.png"){kind=link}
![http://dyn.com/wp-content/uploads/2013/08/esignature-icon-dyn-linkedin.png"](http://dyn.com/wp-content/uploads/2013/08/esignature-icon-dyn-linkedin.png"){kind=link}
![http://dyn.com/wp-content/uploads/2013/08/esignature-icon-phone.png"](http://dyn.com/wp-content/uploads/2013/08/esignature-icon-phone.png"){kind=link}