For such matters, step #0 is to … Open A Ticket. You can speculate all you want, but nothing will move the issue to resolution without first doing that.
Nothing. Aloha, Michael. -- Michael J Wise | Microsoft | Spam Analysis | "Your Spam Specimen Has Been Processed." | Open a HotMail Ticket<http://go.microsoft.com/fwlink/?LinkID=614866&clcid>? From: mailop [mailto:mailop-boun...@mailop.org] On Behalf Of Apsis Deliverability Team Sent: Tuesday, June 7, 2016 10:50 AM To: achiu...@salesforce.com; mailop@mailop.org Subject: [mailop] New comment - [#503261] Re: Microsoft holding IPs hostage? There is a new comment in the ticket submitted by Anthony Chiulli to / APSIS Comment added by : Dickie LaFlamme Comment Content: Well we first saw the blockage via SNDS's "IP status page" - Blocked due to user complaints or other evidence of spamming. Here's one of many diagnostic code we received Action: failed Status: 5.0.0 (undefined status) Remote-MTA: dns;mx3.hotmail.com<https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fmx3.hotmail.com&data=01%7c01%7cmichael.wise%40microsoft.com%7c3ec9a82ffba1495aff8b08d38efd0527%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=W0q24NnjLj4jSj%2ff4uZ5aKDOcx0nHbzaHB%2bG3K%2fWlW8%3d> (65.55.92.168) Diagnostic-Code: smtp;550 SC-001 (SNT004-MC3F40) Unfortunately, messages from 208.76.62.88 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors<https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fmail.live.com%2fmail%2ftroubleshooting.aspx%23errors&data=01%7c01%7cmichael.wise%40microsoft.com%7c3ec9a82ffba1495aff8b08d38efd0527%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=OuKE%2bZxYhjYfgRAQwwmSCG47a4Jp98kAqollfrxNZUs%3d>. X-PowerMTA-BounceCategory: other Thanks, [Image removed by sender. Dyn logo, Dyn.com]<https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fdyn.com%2f&data=01%7c01%7cmichael.wise%40microsoft.com%7c3ec9a82ffba1495aff8b08d38efd0527%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=2eBMiGdzwSi3yDWlUdqiTgRy6pAjFLmrOUDVRuJq5FY%3d> [Image removed by sender.] <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2ftwitter.com%2fdyn&data=01%7c01%7cmichael.wise%40microsoft.com%7c3ec9a82ffba1495aff8b08d38efd0527%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=X65mvAVuSMGjOst0tWcrk2ItyELG5Y7bUDtjVCUMrJQ%3d> <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2ftwitter.com%2fdyninc&data=01%7c01%7cmichael.wise%40microsoft.com%7c3ec9a82ffba1495aff8b08d38efd0527%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=J9bQSQwpKKnNBd2LcaGD%2bHW%2bja3uMdfGnu5fnwyIzFs%3d> [Image removed by sender. Dyn facebook account] <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2ffacebook.com%2fdyn&data=01%7c01%7cmichael.wise%40microsoft.com%7c3ec9a82ffba1495aff8b08d38efd0527%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=5QaDXR1TeHoVZcV0feWB%2bPCR5zyMHUT28Xg9GCUqoq4%3d> <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2ftwitter.com%2fdyninc&data=01%7c01%7cmichael.wise%40microsoft.com%7c3ec9a82ffba1495aff8b08d38efd0527%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=J9bQSQwpKKnNBd2LcaGD%2bHW%2bja3uMdfGnu5fnwyIzFs%3d> [Image removed by sender. Dyn LinkedIn account] <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2flinkedin.com%2fcompany%2fdyn&data=01%7c01%7cmichael.wise%40microsoft.com%7c3ec9a82ffba1495aff8b08d38efd0527%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=zJC9KsYsu5RTzv7NWIpt2pBqxWKzEdDCRks61jnXfyQ%3d> Dickie LaFlamme / Deliverability Specialist [Image removed by sender.] +1 603-296-1952 On Tue, Jun 7, 2016 at 1:36 PM, Anthony Chiulli <achiu...@salesforce.com<mailto:achiu...@salesforce.com>> wrote: What error code are you receiving back from blocked mail? ANTHONY CHIULLI Senior Consultant, Deliverability Services Salesforce Mobile: 303.817.6506 On Tue, Jun 7, 2016 at 11:26 AM, Dickie LaFlamme <rlafla...@dyn.com<mailto:rlafla...@dyn.com>> wrote: We recently experienced a customer ranges of IPs being blocked at Microsoft, and haven't a clue as to why. Details are below, but I'm wondering if others are running into the same issue: - Customers IPs are 208.76.62.[83-88]. Understandably, SenderScore isn't the end all be all, but all scores are 97 with the only outlier being 94. Our Google Postmaster tool has reported Green/Yellow for over 120 days. - This customer is a high quality sender who has been making strides toward becoming even that much better by focusing on key deliverability metrics. - We've reviewed this range of IPs via SNDS vigorously. For 89 days of data, there's not a single day where complaints are < 0.1%. Over these 89 days, 6.5 million messages have been sent, and over this time, only 8 trap hits occurred from list attrition. We've had these IPs in their feedback loop since inception and no spike or gradual increase has occurred in this time. - We asked for a reasoning why, and after some stock responses, we received a note back that they could not discuss the matter of the block. We've needed a closer look at this by Microsoft but are at a dead end. I'm asking if anyone here has any avenue we can try to reach out to, or ideas as we need to get insight but haven't got any answers. Thanks, Dickie LaFlamme / Deliverability Specialist / Dyn _______________________________________________ mailop mailing list mailop@mailop.org<mailto:mailop@mailop.org> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop<https://na01.safelinks.protection.outlook.com/?url=https%3a%2f%2fchilli.nosignal.org%2fcgi-bin%2fmailman%2flistinfo%2fmailop&data=01%7c01%7cmichael.wise%40microsoft.com%7c3ec9a82ffba1495aff8b08d38efd0527%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=WAXfUwATvoO4NIkzBRVsk3QaD6hU6mqXbJIll7DrkKo%3d> Attachments : 1. msg-18257-335.txt<https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fportal.apsis.com%2fhelpdesk%2fattachments%2f4027200247&data=01%7c01%7cmichael.wise%40microsoft.com%7c3ec9a82ffba1495aff8b08d38efd0527%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=mpUvpc1wyiYB8Vr05Hhup6F%2fZZ1Psm%2ba2Z8glJXXGnQ%3d> 503261
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