You're not alone! We had 2 IPs that we needed to change the FBL email address. I would remove the IPs from the SNDS and JMRP on the original feed and attempt to add them under a new feed. Every time I would do that, it would appear to work and then on page refresh, revert back to the original settings.
What helped with us is to remove the IPs from the old feed (revoke access) and wait a day. Then, add them under the new feed. We did have to send multiple emails to request support and by providing screenshots and even video of our actions helped to get someone to investigate the issue. Not sure if it was a combination of support help and waiting overnight, but that's how we got the new feed setup. Justin Frechette iContact On Tue, Apr 19, 2016 at 10:30 AM, Syed Alam <s...@postmastery.net> wrote: > Does anyone have experience with removing a JMRP complaint feed from a > previous IP owner? Even though the old owner does not have access to the > IPs, he is receiving all complaints. > > We see the old feed in SNDS, but are not allowed to manage it. We tried to > contact Outlook.com support(many times), but weren’t able to get past the > “bot” with standard replies. Any help is appreciated. > > Thanks, > > -- > Syed Alam > > > Postmastery > Amsterdam, NL > Skype: alam50 > T: +31 20 261 0438 > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > >
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