Do you have Reflexion’s servers in your SPF records as an allowed sender?
From: mailop [mailto:mailop-boun...@mailop.org] On Behalf Of Mark Keymer Sent: Tuesday, April 12, 2016 3:17 PM To: mailop@mailop.org Subject: [mailop] Should I be disappointed with Reflexion? We recently setup our first customer using the encryption aspect with Reflexion. And for the end-user they have been dealing with bounce backs from recipients e-mail accounts not liking the e-mail that Reflexion sends that basically tells the recipients to use a link to go and look at the encrypted mail. So I reached out to Reflexion about the issues trying to see if maybe the template used to notify the recipients could be changed. For example when sending to optimum.net you get "smtp; 554 5.7.1 Spam detected by content scanner. Message rejected." Maybe it is the URL, wording in the e-mail, or something else. At any rate I thought that as Reflexion is who is really sending the e-mail that they would have a team to reach out to ISP/Email hosters etc, to work on trying to see about getting those e-mails whitelisted. However they state that they don't have anyone that does that and that "From experience ISP's generally push back when "(Non-customers or 3rd party SPAM providers)" reach out to explain that their system filtering is causing issues." And there only suggestion is for the sender to tell the recipients to add them to a whitelist and or for the recipient to contact there mail provider. Which very well might fix the issue person at a time. But as you probably know this can be difficult and frustrating for both the sender and recipients. I feel disappointed that Reflexion is not able to try to take a more pro-active stance on reaching out the ISP's/E-mail hosters. But maybe I shouldn't? Any thoughts on what other companies do and feel. Both for Anti-spam/Encryption companies and ISP/e-mail Hosters? Sincerely, -- Mark Keymer
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