We recently setup our first customer using the encryption aspect with
Reflexion. And for the end-user they have been dealing with bounce backs
from recipients e-mail accounts not liking the e-mail that Reflexion
sends that basically tells the recipients to use a link to go and look
at the encrypted mail.
So I reached out to Reflexion about the issues trying to see if maybe
the template used to notify the recipients could be changed. For example
when sending to
optimum.net you get "smtp; 554 5.7.1 Spam detected by content scanner.
Message rejected." Maybe it is the URL, wording in the e-mail, or
something else.
At any rate I thought that as Reflexion is who is really sending the
e-mail that they would have a team to reach out to ISP/Email hosters
etc, to work on trying to see about getting those e-mails whitelisted.
However they state that they don't have anyone that does that and that
"From experience ISP's generally push back when "(Non-customers or 3rd
party SPAM providers)" reach out to explain that their system filtering
is causing issues."
And there only suggestion is for the sender to tell the recipients to
add them to a whitelist and or for the recipient to contact there mail
provider. Which very well might fix the issue person at a time. But as
you probably know this can be difficult and frustrating for both the
sender and recipients.
I feel disappointed that Reflexion is not able to try to take a more
pro-active stance on reaching out the ISP's/E-mail hosters. But maybe I
shouldn't?
Any thoughts on what other companies do and feel. Both for
Anti-spam/Encryption companies and ISP/e-mail Hosters?
Sincerely,
--
Mark Keymer
_______________________________________________
mailop mailing list
mailop@mailop.org
https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
