You have to use the word "ESCALATE" for mitigation to get anything done. Otherwise, you will receive the same canned responses till communication goes dark on their end. Probably have to use "ESCALATE" at least 2 or more times for it to happen and get someone that will honor the request.
Michael Beaugh Mail Administrator | Salesforce Office: 317-525-2524 <http://www.salesforce.com/signature> -- On Mon, Apr 4, 2016 at 4:04 PM, Udeme Ukutt <uukutt...@gmail.com> wrote: > Andreas, you can reply directly to one of the statements/responses you got > with a brief description of the issue > > Or - submit a brand new ticket, and then respond with a summarized > description of the issue. > > Udeme > > On Mon, Apr 4, 2016 at 3:03 PM, Andreas Schamanek < > scham...@fam.tuwien.ac.at> wrote: > >> >> On Mon, 4 Apr 2016, at 18:51, Michael Wise wrote: >> >> > Did you actually speak to a human? >> >> Yes, a total of 4. >> >> > I'd suggest asking them to escalate. >> >> I didn't use the word "escalate" but I did ask "how to proceed". >> Haven't heard from the support folks since then. >> >> Escalate to who/where? >> >> I wonder whether I am just a tad bit too polite to provoke escalation. >> >> -- >> -- Andreas >> >> :-] >> >> >> _______________________________________________ >> mailop mailing list >> mailop@mailop.org >> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >> > > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > >
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