If you provide details off list I can have the spam team take a look. Brandon On Jan 20, 2015 8:30 PM, "Aaron Smith" <asm...@modena360.com.au> wrote:
> Thanks for your replies, all insight is very much appreciated. > > > > - I can see the IPs used by the hosting provider do in fact have > valid PTR records. > > - We do have a SPF record too, the hosting provider required us > to create it when we setup the domain with their service. I tested the > record with a few online tools and everything comes back with OK status. > > > > When we did testing we were using black emails as well and randomly some > emails would go to inbox and others would go to spam. > > > > Thanks, > > AS > > > > *From:* Howard F. Cunningham [mailto:howa...@macrollc.com] > *Sent:* Wednesday, 21 January 2015 2:48 PM > *To:* Laura Atkins; Aaron Smith > *Subject:* RE: [mailop] Gmail Spam Issue > > > > Laura > > > > Two hours ago I answered Aaron… > > > > Hi > > > > Since you have other clients using that hosted provider with no problems, > this strikes me as not being the provider’s problem but rather something > external to the provider. > > > > > > Have you done the basics? > > > > - Is there a valid PTR record? > > - Is there a valid (and correct) SPF record? (a bad SPF record > can cause more problems than no SPF record) > > > > You will not receive a NDR if the email arrives and is delivered to the > spam folder as the email was received and delivered to the user. > > > > > > hc > > > > > > Howard Cunningham, MCP > > howa...@macrollc.com - personal > > For technical support, send an email to serv...@macrollc.com or call > 703-359-9211 (24/7) > > > > *From:* mailop [mailto:mailop-boun...@mailop.org > <mailop-boun...@mailop.org>] *On Behalf Of *Laura Atkins > *Sent:* Tuesday, January 20, 2015 9:55 PM > *To:* Aaron Smith > *Cc:* mailop@mailop.org > *Subject:* Re: [mailop] Gmail Spam Issue > > > > On Jan 20, 2015, at 5:42 PM, Aaron Smith <asm...@modena360.com.au> wrote: > > > > Hi There, > > > > We’re currently looking into an issue with one of our clients having spam > issues with Gmail as was hoping someone might have some ideas. > > > > When the client sends an email to a Gmail address, more often then not the > email goes into the recipent’s spam folder (it’s not all going to spam, > about 50%). We are not reciving any NDR either suggesting the emails are > going through fine. > > > > We have triple checked that the domain and IPs are not blacklisted and > have not had reports of issues other then Gmail recipents. I have also > checked the content of the emails and they appear to be “spammy”, all the > emails are just regular emails (not newsletter or anything). > > > > The client is using a Hosted Exchnage solution (via a Hosting provider) > and we have tried to escalate the issue with them but have not been able to > make much progress. We also have other clients using the same email > provider that have not reported any issues so my thinking it is the domain > that has a bad reputation at Gmail’s end for some reason. > > > > If someone from Google or anywhere else could shed some light into the > issue that would be much appreciated. We are almost at the stage of moving > providers (to O365) but my fear is it’s not going to fix the issue. > > > > Gmail maintains their own domain reputation, so if you're seeing mail go > to spam then it's very possible it's domain reputation. Gmail also does a > lot of recipient specific delivery, so it could be the recipient-specific > filters. > > > > The real question is what is different between the mail going to the inbox > and the mail going to the bulk folder? If there is a difference, then > that's where you focus. If there's not then you want to look at the > client's email address collection and sending. > > > > It could be a mistake on Gmail's end, it wouldn't be the first time. But > often the filters are picking up on something (spamtraps, or sending mail > to abandoned accounts or complaints) that the sender is doing. > > > > laura > > > > -- > > Laura Atkins > > Word to the Wise "The Deliverability > Experts!" > > Direct: 650 678-3454 Fax: 650 249-1909 > > @wise_laura > > Delivery blog: <http://blog.wordtothewise.com/> > > > > > *ExchangeDefender* Message Security: Check Authenticity > <https://admin.exchangedefender.com/verify.php?id=t0L3mR9Y023522&from=howa...@macrollc.com> > > _______________________________________________ > mailop mailing list > mailop@mailop.org > http://chilli.nosignal.org/mailman/listinfo/mailop > >
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