Thanks for your replies, all insight is very much appreciated.
- I can see the IPs used by the hosting provider do in fact have valid PTR records. - We do have a SPF record too, the hosting provider required us to create it when we setup the domain with their service. I tested the record with a few online tools and everything comes back with OK status. When we did testing we were using black emails as well and randomly some emails would go to inbox and others would go to spam. Thanks, AS From: Howard F. Cunningham [mailto:howa...@macrollc.com] Sent: Wednesday, 21 January 2015 2:48 PM To: Laura Atkins; Aaron Smith Subject: RE: [mailop] Gmail Spam Issue Laura Two hours ago I answered Aaron... Hi Since you have other clients using that hosted provider with no problems, this strikes me as not being the provider's problem but rather something external to the provider. Have you done the basics? - Is there a valid PTR record? - Is there a valid (and correct) SPF record? (a bad SPF record can cause more problems than no SPF record) You will not receive a NDR if the email arrives and is delivered to the spam folder as the email was received and delivered to the user. hc Howard Cunningham, MCP howa...@macrollc.com<mailto:howa...@macrollc.com> - personal For technical support, send an email to serv...@macrollc.com<mailto:serv...@macrollc.com> or call 703-359-9211 (24/7) From: mailop [mailto:mailop-boun...@mailop.org] On Behalf Of Laura Atkins Sent: Tuesday, January 20, 2015 9:55 PM To: Aaron Smith Cc: mailop@mailop.org<mailto:mailop@mailop.org> Subject: Re: [mailop] Gmail Spam Issue On Jan 20, 2015, at 5:42 PM, Aaron Smith <asm...@modena360.com.au<mailto:asm...@modena360.com.au>> wrote: Hi There, We're currently looking into an issue with one of our clients having spam issues with Gmail as was hoping someone might have some ideas. When the client sends an email to a Gmail address, more often then not the email goes into the recipent's spam folder (it's not all going to spam, about 50%). We are not reciving any NDR either suggesting the emails are going through fine. We have triple checked that the domain and IPs are not blacklisted and have not had reports of issues other then Gmail recipents. I have also checked the content of the emails and they appear to be "spammy", all the emails are just regular emails (not newsletter or anything). The client is using a Hosted Exchnage solution (via a Hosting provider) and we have tried to escalate the issue with them but have not been able to make much progress. We also have other clients using the same email provider that have not reported any issues so my thinking it is the domain that has a bad reputation at Gmail's end for some reason. If someone from Google or anywhere else could shed some light into the issue that would be much appreciated. We are almost at the stage of moving providers (to O365) but my fear is it's not going to fix the issue. Gmail maintains their own domain reputation, so if you're seeing mail go to spam then it's very possible it's domain reputation. Gmail also does a lot of recipient specific delivery, so it could be the recipient-specific filters. The real question is what is different between the mail going to the inbox and the mail going to the bulk folder? If there is a difference, then that's where you focus. If there's not then you want to look at the client's email address collection and sending. It could be a mistake on Gmail's end, it wouldn't be the first time. But often the filters are picking up on something (spamtraps, or sending mail to abandoned accounts or complaints) that the sender is doing. laura -- Laura Atkins Word to the Wise "The Deliverability Experts!" Direct: 650 678-3454 Fax: 650 249-1909 @wise_laura Delivery blog: <http://blog.wordtothewise.com/> ExchangeDefender Message Security: Check Authenticity<https://admin.exchangedefender.com/verify.php?id=t0L3mR9Y023522&from=howa...@macrollc.com>
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