Max and All: The restore process was ok for the most part. When you log into their web site you can have your files appear in a browser format. You then choose to restore all the files or selected files. I am a fairly new mac user and found the process wasn't to difficult. If you have to have a remote session, things can be a little more complicated. You have to download a program to allow them access and the allow button can be difficult to find and has a timer. If you get to a higher level of customer service reps you can get someone who can bypass this allow function if you just can't manage it.
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