Bob,

AI suggest at this point you contact Apple support to find out more.



-----Original Message-----
From: macvisionaries@googlegroups.com
[mailto:macvisionaries@googlegroups.com] On Behalf Of Robert Hill
Sent: January 30, 2013 7:47
To: macvisionaries@googlegroups.com
Subject: Re: iPod 4th generation froze during 6.1 upgrade

Hi Scott,

I have tried holding Power-home combination to attempt a reset, no response.
I have tried unplugging and reconnecting the charger, no chirp, no response.
I have tried connecting the device to my Macintosh with iTunes running, no
recognition of the device from iTunes.

If the iPod is indeed in recovery mode, how can I find that out, and how
could I get access to the unit?

Thanks.

Bob

On Jan 30, 2013, at 9:41 AM, Scott Berry <sb356...@gmail.com> wrote:

> Hi Bob,
> 
> I would agree with Chris try his suggestions and see what happens.
> 
> 
> 
> -----Original Message-----
> From: macvisionaries@googlegroups.com
> [mailto:macvisionaries@googlegroups.com] On Behalf Of Robert Hill
> Sent: January 30, 2013 7:36
> To: macvisionaries@googlegroups.com
> Subject: Re: iPod 4th generation froze during 6.1 upgrade
> 
> Hi Scott,
> 
> My wife says the screen is blank.
> Itunes won't even recognize the iPod.
> So, I don't know if it's in recovery mode or not, sorry.
> 
> Bob
> 
> On Jan 30, 2013, at 9:33 AM, "Scott Berry" <sb356...@gmail.com> wrote:
> 
>> Is it showing it's in recovery mode?
>> 
>> 
>> 
>> 
>> 
>> -----Original Message-----
>> From: macvisionaries@googlegroups.com 
>> [mailto:macvisionaries@googlegroups.com] On Behalf Of Robert Hill
>> Sent: January 30, 2013 6:55
>> To: macvisionaries@googlegroups.com
>> Subject: iPod 4th generation froze during 6.1 upgrade
>> 
>> Hi all,
>> 
>> I attempted to upgrade my wife's iPod 4th generation to iOS 6.1.
>> The device froze after it was supposed to reboot, and now we can't do 
>> anything with it, no shut down, no reset, etc.
>> I tried connecting it to my Macintosh  , but iTunes doesn't recognize it.
>> Is there any keystroke combination  to get the device "unstuck"?
>> 
>> Thanks for any suggestions.
>> 
>> Bob Hill
>> 
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