You have to interact with the html area to see the document.  It should work 
just fine.

Best,

Erik Burggraaf
User support consultant,
Now posting occasionally on twitter at eburggraaf,
1-888-255-5194
http://www.erik-burggraaf.com

On 2011-03-05, at 7:44 AM, Denise Avant wrote:

> hi all,
> i have an e-mail with a couple of word files attached. but vo also says its 
> an attached image. when i do a quick look attachment, and try to open one of 
> them, nothing seems to happen. all i hear is html. can someone tell me what's 
> going on? thanks.
> 
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