I have to agree, Apple's support is superior. I had received an IPod that was damaged in shipping and they didn't even blink to replace it with a brand new one. No hoops to jump through, no having to get a supervisor, couldn't have been easier. This is one of the things we pay a premium for but it's well worth it.
Thanks Scott On Oct 6, 2010, at 9:59 AM, Mark BurningHawk Baxter wrote: > As you may remember, I've been having serious issues with my MBP 15 over the > past few weeks. After it came home with a new hard drive and after I did a > fresh install of 10.6.3 from my new system disk, it was still crashing > intermittently. I contacted Apple, and they charged me $330 or so to pick it > up and fix it and send it back. > > However, over the last 24 hours, the computer has been performing > flawlessly--better, in fact, than it ever has before. (Better, faster, > stronger...) So, today, I called Apple back and asked them if I could > reverse that $330 charge and possibly send it in later on if it acted up > again. > > I expected a problem or to be flatly told, "No refunds." However, I was > treated courteously and patiently. When I couldn't hear something or need to > take a bit more time to find information, I was treated patiently and with > respect. > > I have had no choice but to write supp...@apple.com and unconditionally > praise them on their conduct. I have NEVER seen a big company like Apple > treat its customers with so much integrity. > > I'm writing this note to all those who may be considering, but hanging on the > wall, about dealing with Apple or switching to a Mac. I am very impressed, > and confident that it's worth the switch. I'd love to work for Apple, but > I'm far too obnoxious and not nice enough to meet their standards. :) > > > • Mark BurningHawk Baxter > • AIM, Skype and Twitter: BurningHawk1969 > • MSN: burninghawk1...@hotmail.com > • My home page: > • http://MarkBurningHawk.net/ > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To post to this group, send email to macvisionar...@googlegroups.com. > To unsubscribe from this group, send email to > macvisionaries+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/macvisionaries?hl=en. > -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To post to this group, send email to macvisionar...@googlegroups.com. To unsubscribe from this group, send email to macvisionaries+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/macvisionaries?hl=en.
