As you may remember, I've been having serious issues with my MBP 15 over the past few weeks. After it came home with a new hard drive and after I did a fresh install of 10.6.3 from my new system disk, it was still crashing intermittently. I contacted Apple, and they charged me $330 or so to pick it up and fix it and send it back.
However, over the last 24 hours, the computer has been performing flawlessly--better, in fact, than it ever has before. (Better, faster, stronger...) So, today, I called Apple back and asked them if I could reverse that $330 charge and possibly send it in later on if it acted up again. I expected a problem or to be flatly told, "No refunds." However, I was treated courteously and patiently. When I couldn't hear something or need to take a bit more time to find information, I was treated patiently and with respect. I have had no choice but to write supp...@apple.com and unconditionally praise them on their conduct. I have NEVER seen a big company like Apple treat its customers with so much integrity. I'm writing this note to all those who may be considering, but hanging on the wall, about dealing with Apple or switching to a Mac. I am very impressed, and confident that it's worth the switch. I'd love to work for Apple, but I'm far too obnoxious and not nice enough to meet their standards. :) • Mark BurningHawk Baxter • AIM, Skype and Twitter: BurningHawk1969 • MSN: burninghawk1...@hotmail.com • My home page: • http://MarkBurningHawk.net/ -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To post to this group, send email to macvisionar...@googlegroups.com. To unsubscribe from this group, send email to macvisionaries+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/macvisionaries?hl=en.
