Herbie,

 
You reminded me, the tech did ask if I could connect to a computer. However, my 
Mac Book pro is now about 10 years old and the cable that came with the new 15 
Pro phone will not plug into the ports on the older computer. So that option 
was out of reach. I am thinking of getting a new Mac computer some time soon. 
Also, the phone rep today was telling me that I could use any older charging 
cable to plug into my newer phone to connect to the Mac Book -- I think not! 
They are different connectors. What a mess that would have been.

 

In the past their accessibility has been helpful and good, but lately, I’m not 
feelin it so much any more.

 

Eileen

 

 

From: macvisionaries@googlegroups.com <macvisionaries@googlegroups.com> On 
Behalf Of Herbie Allen
Sent: Thursday, October 31, 2024 2:08 PM
To: macvisionaries@googlegroups.com
Subject: Re: Bad Experience With IOS 18.1 Update.

 

Thats frustrating. My first thought was that you didn’t give it enough time 
between the update an restart. Did it start up once before you restarted? I’m 
not a big Apple Accessibility fan, but from a tech end, my first thought with 
solving that type of problem is plugging the phone into a computer and letting 
iTunes reinstall the software, something that cannot be done over the phone or 
with the phone by itself.





On Oct 31, 2024, at 12:58, 'Eileen Scrivani ' via MacVisionaries 
<macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com> > 
wrote:

 

Hi All,

 

Just wanted to relate what a bad experience I had in updating my phone’s IOS 
from 18 to 18.1.

 

This morning I finally did the update to 18.1 and once VO came back on I could 
not get my fairly newish iphone 15 Pro to restart. After several attempts, I 
called Apple Accessibility for help to try and get the phone started. NO luck 
and their final suggestion to get the phone up and running was to bring the 
phone into the Apple store nearest me. 

 

I was in a total panic since I am now using a new insulin pump that I am able 
to operate through the phone and its tied into my CGM which also gives me 
readings through the phone. My biggest fear was that The insulin pump software 
was going to reset and require sighted help to get up and running again. Any 
way, I set up an appointment and had a family member ready to drive me over. 
Before leaving to go to the store, I tried once more to start up the phone. On 
this last attempt, a good hour and a half from when I started the updated and 
it originally came back with the screen saying “Hello,” it finally, presented 
the screen that prompts for a apple passcode. Once I entered the code it all 
seemed to be working but what a worrying update with this IOS release It was 
not a major jump in versions and the only reason I can think of is that 18.1 is 
introducing Apple Intelligence which I’m assuming is an A.I. update. What also 
added to the frustration of this was the fact I called Apple Accessibility and 
the rep could not determine that the phone was still going through the update 
or installation process. It was much easier for them to just issue a bring it 
into the store statement than to try and figure out the issue at hand.

 

Any way, I’m blowing off steam, but some who may not have done this update yet 
– be ware.

 

Eileen

 

 

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