Hi all, Just to bring some closure to this thread. After getting the error message No user available for authorization while trying to re-install Big Sur, I made another call to Apple Tech Support, my fifth since Tuesday, I think. Anyway, he couldn't get the os re-installed, so the MBA is now officially dead. So, I will be going to the nearest Apple store to exchange it this weekend.
Thanks to all who have tried to help. Cheers, Donna > On May 5, 2021, at 9:18 PM, Jonathan Cohn <jon.c.c...@gmail.com> wrote: > > acintoshes via iCloud. > often a spinning ball means that a application is awaiting some kind of > confirmation. Consider for example, when one copies a app into the > applications folder, a system dialog pops up asking for a password. I believe > in older days, this would block the finder, now I think it just blocked the > copy progress window. But other than downloading VoicePacks I can't think of > anything that might block VoiceOver. The only thing I can think of is to > start VoiceOver Utility without VoiceOver running and tell it to restore to > factory settings. > 1. Open Utilities folder in Finder. (open the goto menu and then select > Utilities) > 2. Double tap the Voiceover Utility icon. > 3. Open the file menu and select "Reset All VoiceOver Preferences …". > 4. Press the reset button in the confirmation dialog. > 5. Start Voiceover. > 6. Skip pass the tutorial by typing V (assuming the tutorial comes up). > > 1. > Best wishes, > > Jonathan Cohn > > > >> On May 5, 2021, at 21:46, skipper8...@gmail.com >> <mailto:skipper8...@gmail.com> wrote: >> >> Respectfully, that sounds a little harsh. >> Maybe Apple should do what Windows 10 has done for those who have a >> Microsoft account. >> When I set up a new Windows machine recently, I noticed that settings are >> synced across devices. >> >> >> From: macvisionaries@googlegroups.com >> <mailto:macvisionaries@googlegroups.com> <macvisionaries@googlegroups.com >> <mailto:macvisionaries@googlegroups.com>> On Behalf Of Brad Snyder >> Sent: Wednesday, May 5, 2021 9:38 PM >> To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com> >> Subject: Re: experience with N1 MacBook Air >> >> That’s your choice. >> I think you brought your troubles on yourself by doing that Time Machine >> backup. >> Always better to start fresh with a new machine. >> >> - Brad - >> >> >> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries >> <macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>> >> wrote: >> >> Sorry, Brad, but after this, I'm done!!!!! I've worked way too hard to make >> this computer work. >> Cheers, >> Donna >> >> >>> On May 5, 2021, at 3:31 PM, Brad Snyder <wb...@swbell.net >>> <mailto:wb...@swbell.net>> wrote: >>> >>> I know several VoiceOver users who have new MacBook Airs with the M1 >>> processor, and none of them have experienced the issues you report. >>> I think your issue stems from doing the Time Machine backup from your old >>> Mac to the new M1 Mac. >>> I don’t necessarily think the macOS update will make any difference, but it >>> can’t hurt either. >>> I suggest wiping the Mac, and starting over as a completely new Mac. Then >>> transfer your old data to the new Mac manually. >>> I think you will have a lot less trouble doing this. >>> >>> - Brad - >>> >>> >>> On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries >>> <macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>> >>> wrote: >>> >>> Hi all, >>> >>> Recently there has been a discussion about the new MBA, so I thought I >>> would share my experience. >>> >>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache >>> since. When I booted it for the first time, all seemed fine. But after I >>> migrated my data using a time machine backup, VO went silent. >>> >>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on >>> hold, then another half hour on the phone with some idiot who spent the >>> call directing me to position the camera on my phone with one hand so she >>> could see the screen, while she directed the finger on my other hand to >>> select and activate items on the trackpad. to say the least, the >>> experience was unpleasant and frustrating, and I finally just gave up and >>> hung up. My husband and I spent most of last night trying to troubleshoot >>> the problem, as I could do nothing without sighted assistance. We were not >>> successful. >>> >>> This morning I called Apple to request a replacement. I spent another half >>> hour on the phone with a very nice support person, at the end of which, he >>> directed me to take my computer to the local authorized Apple Service >>> dealer. My husband and I both just took two hours off work to do that. I >>> just got back from there. They weren't able to fix it either. He said >>> that it looks like VO is unable to select a voice, and has recommended that >>> I install the latest Big Sur update. I'm downloading it now. If that >>> doesn't work, I'm going to demand a return, and go back to using my 2017 >>> MacBook Pro, which works just fine. >>> >>> So, that's my experience with the new MBA, FWIW. >>> Best, >>> Donna >>> >>> -- >>> The following information is important for all members of the Mac >>> Visionaries list. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: >>> mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - you >>> can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/macvisionaries@googlegroups.com/ >>> <http://www.mail-archive.com/macvisionaries@googlegroups.com/> >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to macvisionaries+unsubscr...@googlegroups.com >>> <mailto:macvisionaries+unsubscr...@googlegroups.com>. >>> To view this discussion on the web visit >>> https://groups.google.com/d/msgid/macvisionaries/69083F3D-5AB8-4218-A407-EBCF274545B0%40me.com >>> >>> <https://groups.google.com/d/msgid/macvisionaries/69083F3D-5AB8-4218-A407-EBCF274545B0%40me.com>. >>> >>> >>> -- >>> The following information is important for all members of the Mac >>> Visionaries list. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: >>> mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - you >>> can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/macvisionaries@googlegroups.com/ >>> <http://www.mail-archive.com/macvisionaries@googlegroups.com/> >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to macvisionaries+unsubscr...@googlegroups.com >>> <mailto:macvisionaries+unsubscr...@googlegroups.com>. >>> To view this discussion on the web visit >>> https://groups.google.com/d/msgid/macvisionaries/72D8D98F-287B-4805-85F2-6CE164FCC809%40swbell.net >>> >>> <https://groups.google.com/d/msgid/macvisionaries/72D8D98F-287B-4805-85F2-6CE164FCC809%40swbell.net?utm_medium=email&utm_source=footer>. >> >> >> >> -- >> The following information is important for all members of the Mac >> Visionaries list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: >> mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - you >> can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/macvisionaries@googlegroups.com/ >> <http://www.mail-archive.com/macvisionaries@googlegroups.com/> >> --- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com >> <mailto:macvisionaries+unsubscr...@googlegroups.com>. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/macvisionaries/36A80DAC-A80B-49F3-BAD4-D34FEDA625DF%40me.com >> >> <https://groups.google.com/d/msgid/macvisionaries/36A80DAC-A80B-49F3-BAD4-D34FEDA625DF%40me.com?utm_medium=email&utm_source=footer>. >> >> -- >> The following information is important for all members of the Mac >> Visionaries list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: >> mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - you >> can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/macvisionaries@googlegroups.com/ >> <http://www.mail-archive.com/macvisionaries@googlegroups.com/> >> --- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com >> <mailto:macvisionaries+unsubscr...@googlegroups.com>. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/macvisionaries/484EF6B4-A492-4F12-8E81-A5CACDDCA6DA%40swbell.net >> >> <https://groups.google.com/d/msgid/macvisionaries/484EF6B4-A492-4F12-8E81-A5CACDDCA6DA%40swbell.net?utm_medium=email&utm_source=footer>. >> >> -- >> The following information is important for all members of the Mac >> Visionaries list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: >> mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - you >> can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/macvisionaries@googlegroups.com/ >> <http://www.mail-archive.com/macvisionaries@googlegroups.com/> >> --- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com >> <mailto:macvisionaries+unsubscr...@googlegroups.com>. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/macvisionaries/073c01d74219%249fcd5a90%24df680fb0%24%40gmail.com >> >> <https://groups.google.com/d/msgid/macvisionaries/073c01d74219%249fcd5a90%24df680fb0%24%40gmail.com?utm_medium=email&utm_source=footer>. > > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: > mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - you can > reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> > > The archives for this list can be searched at: > http://www.mail-archive.com/macvisionaries@googlegroups.com/ > <http://www.mail-archive.com/macvisionaries@googlegroups.com/> > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com > <mailto:macvisionaries+unsubscr...@googlegroups.com>. > To view this discussion on the web visit > https://groups.google.com/d/msgid/macvisionaries/8509AAAB-056D-4267-9F01-B2D31B687CC8%40gmail.com > > <https://groups.google.com/d/msgid/macvisionaries/8509AAAB-056D-4267-9F01-B2D31B687CC8%40gmail.com?utm_medium=email&utm_source=footer>. -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/macvisionaries@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/macvisionaries/2AD6A551-60E6-489A-92A6-01E43419946C%40me.com.
