Hi all, Recently there has been a discussion about the new MBA, so I thought I would share my experience.
I unboxed my MBA yesterday afternoon, and it's been nothin but a headache since. When I booted it for the first time, all seemed fine. But after I migrated my data using a time machine backup, VO went silent. Yesterday afternoon I called Apple Accessibility, and spent a half hour on hold, then another half hour on the phone with some idiot who spent the call directing me to position the camera on my phone with one hand so she could see the screen, while she directed the finger on my other hand to select and activate items on the trackpad. to say the least, the experience was unpleasant and frustrating, and I finally just gave up and hung up. My husband and I spent most of last night trying to troubleshoot the problem, as I could do nothing without sighted assistance. We were not successful. This morning I called Apple to request a replacement. I spent another half hour on the phone with a very nice support person, at the end of which, he directed me to take my computer to the local authorized Apple Service dealer. My husband and I both just took two hours off work to do that. I just got back from there. They weren't able to fix it either. He said that it looks like VO is unable to select a voice, and has recommended that I install the latest Big Sur update. I'm downloading it now. If that doesn't work, I'm going to demand a return, and go back to using my 2017 MacBook Pro, which works just fine. So, that's my experience with the new MBA, FWIW. Best, Donna -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/macvisionaries@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/macvisionaries/69083F3D-5AB8-4218-A407-EBCF274545B0%40me.com.
