Ugh! That's why I'm so afraid of doing a clean install. 😊 I could easily see myself inadvertently doing something like that.
I'll keep the group posted. Cheers, Donna > On Jun 28, 2018, at 8:57 AM, Anne Robertson <a...@anarchie.org.uk> wrote: > > Hello Donna, > > I hope the Apple techs can help you. They failed a friend’s daughter and > tried to make her pay for a new hard drive when all that was needed was a > clean install. Luckily, her father mentioned the problem to us and we had the > little MacBook Air up and running in twenty minutes. We had an appropriate > installation key to hand. What had happened was that she’d tried to do a > clean install from the rescue partition and something had gone wrong during > the process, leaving her with a computer that had no system on it. > This is why I always make an installation key for each level of MacOS when > it comes out. I normally keep keys for the last three versions, so I > currently have El Capitan, Sierra and High Sierra. > > Cheers, > > Anne > > > >> On 28 Jun 2018, at 14:29, Donna Goodin <doniado...@me.com >> <mailto:doniado...@me.com>> wrote: >> >> Hi Anne, >> >> I haven't. Unfortunately, the only external keyboard I have is a Windows >> keyboard, so not sure how I would test this. But I don't think the problem >> is the keyboard. This only happens when I'm in an editable field, email, >> documents and so on. For example, when I'm reading your message, the option >> key works just as expected. It's only when I go to reply to you--and thus >> have an edit field open, that it stops working. >> >> I think I'm going to give regular Apple tech support a call this morning. >> Cheers, >> Donna >> >>> On Jun 28, 2018, at 12:54 AM, Anne Robertson <a...@anarchie.org.uk >>> <mailto:a...@anarchie.org.uk>> wrote: >>> >>> Hello Donna, >>> >>> Have you tried connecting an external keyboard to see whether the behaviour >>> continues? >>> Cheers, >>> >>> Anne >>> >>> >>>> On 28 Jun 2018, at 02:52, Donna Goodin <doniado...@me.com >>>> <mailto:doniado...@me.com>> wrote: >>>> >>>> I'm using the left. I have the right set for shortcuts for opening apps. >>>> I just tried using the right, and the result was the same. >>>> Cheers, >>>> Donna >>>> >>>>> On Jun 27, 2018, at 6:31 PM, Tim Kilburn <kilbu...@me.com >>>>> <mailto:kilbu...@me.com>> wrote: >>>>> >>>>> Hi, >>>>> >>>>> One more questions. Are you using the left or right option key when >>>>> trying this? >>>>> >>>>> Later... >>>>> >>>>> Tim Kilburn >>>>> Apple Teacher >>>>> (with Swift Playgrounds Recognition) >>>>> Fort McMurray, AB Canada >>>>> >>>>> On Jun 27, 2018, at 17:28, Tim Kilburn <kilbu...@me.com >>>>> <mailto:kilbu...@me.com>> wrote: >>>>> >>>>> Hi, >>>>> >>>>> Back to the basics. Are you interacting with the editable field before >>>>> trying to use option-arrow? Is QuickNav turned off? >>>>> >>>>> Later... >>>>> >>>>> Tim Kilburn >>>>> Apple Teacher >>>>> (with Swift Playgrounds Recognition) >>>>> Fort McMurray, AB Canada >>>>> >>>>> On Jun 27, 2018, at 16:20, Donna Goodin <doniado...@me.com >>>>> <mailto:doniado...@me.com>> wrote: >>>>> >>>>> Nope. This is positively crazy! >>>>> Donna >>>>> >>>>>> On Jun 27, 2018, at 4:35 PM, Tim Kilburn <kilbu...@me.com >>>>>> <mailto:kilbu...@me.com>> wrote: >>>>>> >>>>>> Hi, >>>>>> >>>>>> One more try. >>>>>> >>>>>> 1. go to System Prefs. >>>>>> 2. Select the Keyboard pane. >>>>>> 3. Select the Keyboard tab within the Keyboard pane. >>>>>> 4. Navigate to the Modifier keys button and press it. >>>>>> 5. Navigate to the "Restore Defaults" button and press it. >>>>>> 6. Press the OK button. >>>>>> 7. Close System Prefs. >>>>>> >>>>>> Try your text field stuff now. Again, let me know how it goes. >>>>>> >>>>>> Later... >>>>>> >>>>>> Tim Kilburn >>>>>> Apple Teacher >>>>>> (with Swift Playgrounds Recognition) >>>>>> Fort McMurray, AB Canada >>>>>> >>>>>> On Jun 27, 2018, at 14:54, Donna Goodin <doniado...@me.com >>>>>> <mailto:doniado...@me.com>> wrote: >>>>>> >>>>>> Thanks, it is frustrating! 😊 >>>>>> >>>>>> Unfortunately, this last suggestion didn't help either. Thank you so >>>>>> much for all your effort on this, though. You've gone way beyond my >>>>>> knowledge base, so whatever the outcome, I really appreciate your work >>>>>> on this. >>>>>> Cheers, >>>>>> Donna >>>>>> >>>>>>> On Jun 27, 2018, at 3:10 PM, Tim Kilburn <kilbu...@me.com >>>>>>> <mailto:kilbu...@me.com>> wrote: >>>>>>> >>>>>>> Hmph. That sucks. I hate it when things are not super easy to fix. >>>>>>> So, if you use the VO keys, then that tells me that there's nothing >>>>>>> wrong with your Option key. >>>>>>> >>>>>>> Try this: >>>>>>> >>>>>>> 1. Go to the Finder. >>>>>>> 2. From the Go menu, choose the Utilities folder. >>>>>>> 3. In the Utilities folder, open the Terminal app. >>>>>>> 4. In Terminal, interact with the Shell script area, then type the >>>>>>> following command followed by the return key: >>>>>>> >>>>>>> nvram -c >>>>>>> >>>>>>> 5. Quit Terminal, close any windows and restart your Mac. >>>>>>> >>>>>>> Try things in text fields now. Let me know how it goes. >>>>>>> >>>>>>> Later... >>>>>>> >>>>>>> Tim Kilburn >>>>>>> Apple Teacher >>>>>>> (with Swift Playgrounds Recognition) >>>>>>> Fort McMurray, AB Canada >>>>>>> >>>>>>> On Jun 27, 2018, at 13:55, Donna Goodin <doniado...@me.com >>>>>>> <mailto:doniado...@me.com>> wrote: >>>>>>> >>>>>>> Hi, Tim, >>>>>>> >>>>>>> Enable mouse keys is unchecked. I use the standard VO keys, not Caps >>>>>>> lock. >>>>>>> Thanks, >>>>>>> Donna >>>>>>> >>>>>>>> On Jun 27, 2018, at 2:00 PM, Tim Kilburn <kilbu...@me.com >>>>>>>> <mailto:kilbu...@me.com>> wrote: >>>>>>>> >>>>>>>> Donna, >>>>>>>> >>>>>>>> Go under System Prefs, Accessibility, Mouse & Trackpad. Make sure >>>>>>>> that Mouse keys is not enabled. If that doesn't help, do you use the >>>>>>>> VO keys, or the Caps-Lock as your VO keys? >>>>>>>> >>>>>>>> Later... >>>>>>>> >>>>>>>> Tim Kilburn >>>>>>>> Apple Teacher >>>>>>>> (with Swift Playgrounds Recognition) >>>>>>>> Fort McMurray, AB Canada >>>>>>>> >>>>>>>> On Jun 27, 2018, at 12:49, Donna Goodin <doniado...@me.com >>>>>>>> <mailto:doniado...@me.com>> wrote: >>>>>>>> >>>>>>>> Subject line says it all. I just finished the upgrade to High Sierra. >>>>>>>> All went well, but I still cannot use the option key to delete or >>>>>>>> navigate text when in an edit field. *sigh* >>>>>>>> Donna >>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>>> The following information is important for all members of the Mac >>>>>>>> Visionaries list. >>>>>>>> >>>>>>>> If you have any questions or concerns about the running of this list, >>>>>>>> or if you feel that a member's post is inappropriate, please contact >>>>>>>> the owners or moderators directly rather than posting on the list >>>>>>>> itself. >>>>>>>> >>>>>>>> Your Mac Visionaries list moderator is Mark Taylor. You can reach >>>>>>>> mark at: mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is >>>>>>>> Cara Quinn - you can reach Cara at caraqu...@caraquinn.com >>>>>>>> <mailto:caraqu...@caraquinn.com> >>>>>>>> >>>>>>>> The archives for this list can be searched at: >>>>>>>> http://www.mail-archive.com/macvisionaries@googlegroups.com/ >>>>>>>> <http://www.mail-archive.com/macvisionaries@googlegroups.com/> >>>>>>>> --- >>>>>>>> You received this message because you are subscribed to the Google >>>>>>>> Groups "MacVisionaries" group. >>>>>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>>>>> an email to macvisionaries+unsubscr...@googlegroups.com >>>>>>>> <mailto:macvisionaries+unsubscr...@googlegroups.com>. >>>>>>>> To post to this group, send email to macvisionaries@googlegroups.com >>>>>>>> <mailto:macvisionaries@googlegroups.com>. >>>>>>>> Visit this group at https://groups.google.com/group/macvisionaries >>>>>>>> <https://groups.google.com/group/macvisionaries>. >>>>>>>> For more options, visit https://groups.google.com/d/optout >>>>>>>> <https://groups.google.com/d/optout>. >>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>>> The following information is important for all members of the Mac >>>>>>>> Visionaries list. >>>>>>>> >>>>>>>> If you have any questions or concerns about the running of this list, >>>>>>>> or if you feel that a member's post is inappropriate, please contact >>>>>>>> the owners or moderators directly rather than posting on the list >>>>>>>> itself. >>>>>>>> >>>>>>>> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark >>>>>>>> at: mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara >>>>>>>> Quinn - you can reach Cara at caraqu...@caraquinn.com >>>>>>>> <mailto:caraqu...@caraquinn.com> >>>>>>>> >>>>>>>> The archives for this list can be searched at: >>>>>>>> http://www.mail-archive.com/macvisionaries@googlegroups.com/ >>>>>>>> <http://www.mail-archive.com/macvisionaries@googlegroups.com/> >>>>>>>> --- >>>>>>>> You received this message because you are subscribed to the Google >>>>>>>> Groups "MacVisionaries" group. >>>>>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>>>>> an email to macvisionaries+unsubscr...@googlegroups.com >>>>>>>> <mailto:macvisionaries+unsubscr...@googlegroups.com>. >>>>>>>> To post to this group, send email to macvisionaries@googlegroups.com >>>>>>>> <mailto:macvisionaries@googlegroups.com>. >>>>>>>> Visit this group at https://groups.google.com/group/macvisionaries >>>>>>>> <https://groups.google.com/group/macvisionaries>. >>>>>>>> For more options, visit https://groups.google.com/d/optout >>>>>>>> <https://groups.google.com/d/optout>. >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> The following information is important for all members of the Mac >>>>>>> Visionaries list. >>>>>>> >>>>>>> If you have any questions or concerns about the running of this list, >>>>>>> or if you feel that a member's post is inappropriate, please contact >>>>>>> the owners or moderators directly rather than posting on the list >>>>>>> itself. >>>>>>> >>>>>>> Your Mac Visionaries list moderator is Mark Taylor. 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You can reach mark >>>>>> at: mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn >>>>>> - you can reach Cara at caraqu...@caraquinn.com >>>>>> <mailto:caraqu...@caraquinn.com> >>>>>> >>>>>> The archives for this list can be searched at: >>>>>> http://www.mail-archive.com/macvisionaries@googlegroups.com/ >>>>>> <http://www.mail-archive.com/macvisionaries@googlegroups.com/> >>>>>> --- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "MacVisionaries" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>>> an email to macvisionaries+unsubscr...@googlegroups.com >>>>>> <mailto:macvisionaries+unsubscr...@googlegroups.com>. >>>>>> To post to this group, send email to macvisionaries@googlegroups.com >>>>>> <mailto:macvisionaries@googlegroups.com>. >>>>>> Visit this group at https://groups.google.com/group/macvisionaries >>>>>> <https://groups.google.com/group/macvisionaries>. >>>>>> For more options, visit https://groups.google.com/d/optout >>>>>> <https://groups.google.com/d/optout>. >>>>> >>>>> >>>>> -- >>>>> The following information is important for all members of the Mac >>>>> Visionaries list. >>>>> >>>>> If you have any questions or concerns about the running of this list, or >>>>> if you feel that a member's post is inappropriate, please contact the >>>>> owners or moderators directly rather than posting on the list itself. >>>>> >>>>> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark >>>>> at: mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - >>>>> you can reach Cara at caraqu...@caraquinn.com >>>>> <mailto:caraqu...@caraquinn.com> >>>>> >>>>> The archives for this list can be searched at: >>>>> http://www.mail-archive.com/macvisionaries@googlegroups.com/ >>>>> <http://www.mail-archive.com/macvisionaries@googlegroups.com/> >>>>> --- >>>>> You received this message because you are subscribed to the Google Groups >>>>> "MacVisionaries" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send an >>>>> email to macvisionaries+unsubscr...@googlegroups.com >>>>> <mailto:macvisionaries+unsubscr...@googlegroups.com>. >>>>> To post to this group, send email to macvisionaries@googlegroups.com >>>>> <mailto:macvisionaries@googlegroups.com>. >>>>> Visit this group at https://groups.google.com/group/macvisionaries >>>>> <https://groups.google.com/group/macvisionaries>. >>>>> For more options, visit https://groups.google.com/d/optout >>>>> <https://groups.google.com/d/optout>. >>>>> >>>>> >>>>> >>>>> -- >>>>> The following information is important for all members of the Mac >>>>> Visionaries list. >>>>> >>>>> If you have any questions or concerns about the running of this list, or >>>>> if you feel that a member's post is inappropriate, please contact the >>>>> owners or moderators directly rather than posting on the list itself. >>>>> >>>>> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark >>>>> at: mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - >>>>> you can reach Cara at caraqu...@caraquinn.com >>>>> <mailto:caraqu...@caraquinn.com> >>>>> >>>>> The archives for this list can be searched at: >>>>> http://www.mail-archive.com/macvisionaries@googlegroups.com/ >>>>> <http://www.mail-archive.com/macvisionaries@googlegroups.com/> >>>>> --- >>>>> You received this message because you are subscribed to the Google Groups >>>>> "MacVisionaries" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send an >>>>> email to macvisionaries+unsubscr...@googlegroups.com >>>>> <mailto:macvisionaries+unsubscr...@googlegroups.com>. >>>>> To post to this group, send email to macvisionaries@googlegroups.com >>>>> <mailto:macvisionaries@googlegroups.com>. >>>>> Visit this group at https://groups.google.com/group/macvisionaries >>>>> <https://groups.google.com/group/macvisionaries>. >>>>> For more options, visit https://groups.google.com/d/optout >>>>> <https://groups.google.com/d/optout>. >>>> >>>> >>>> -- >>>> The following information is important for all members of the Mac >>>> Visionaries list. >>>> >>>> If you have any questions or concerns about the running of this list, or >>>> if you feel that a member's post is inappropriate, please contact the >>>> owners or moderators directly rather than posting on the list itself. >>>> >>>> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: >>>> mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - you >>>> can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> >>>> >>>> The archives for this list can be searched at: >>>> http://www.mail-archive.com/macvisionaries@googlegroups.com/ >>>> <http://www.mail-archive.com/macvisionaries@googlegroups.com/> >>>> --- >>>> You received this message because you are subscribed to the Google Groups >>>> "MacVisionaries" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to macvisionaries+unsubscr...@googlegroups.com >>>> <mailto:macvisionaries+unsubscr...@googlegroups.com>. >>>> To post to this group, send email to macvisionaries@googlegroups.com >>>> <mailto:macvisionaries@googlegroups.com>. >>>> Visit this group at https://groups.google.com/group/macvisionaries >>>> <https://groups.google.com/group/macvisionaries>. >>>> For more options, visit https://groups.google.com/d/optout >>>> <https://groups.google.com/d/optout>. >>> >>> >>> -- >>> The following information is important for all members of the Mac >>> Visionaries list. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: >>> mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - you >>> can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/macvisionaries@googlegroups.com/ >>> <http://www.mail-archive.com/macvisionaries@googlegroups.com/> >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to macvisionaries+unsubscr...@googlegroups.com >>> <mailto:macvisionaries+unsubscr...@googlegroups.com>. >>> To post to this group, send email to macvisionaries@googlegroups.com >>> <mailto:macvisionaries@googlegroups.com>. >>> Visit this group at https://groups.google.com/group/macvisionaries >>> <https://groups.google.com/group/macvisionaries>. >>> For more options, visit https://groups.google.com/d/optout >>> <https://groups.google.com/d/optout>. >> >> >> -- >> The following information is important for all members of the Mac >> Visionaries list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: >> mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - you >> can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/macvisionaries@googlegroups.com/ >> <http://www.mail-archive.com/macvisionaries@googlegroups.com/> >> --- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com >> <mailto:macvisionaries+unsubscr...@googlegroups.com>. >> To post to this group, send email to macvisionaries@googlegroups.com >> <mailto:macvisionaries@googlegroups.com>. >> Visit this group at https://groups.google.com/group/macvisionaries >> <https://groups.google.com/group/macvisionaries>. >> For more options, visit https://groups.google.com/d/optout >> <https://groups.google.com/d/optout>. > > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: > mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/macvisionaries@googlegroups.com/ > <http://www.mail-archive.com/macvisionaries@googlegroups.com/> > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com > <mailto:macvisionaries+unsubscr...@googlegroups.com>. > To post to this group, send email to macvisionaries@googlegroups.com > <mailto:macvisionaries@googlegroups.com>. > Visit this group at https://groups.google.com/group/macvisionaries > <https://groups.google.com/group/macvisionaries>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/macvisionaries@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To post to this group, send email to macvisionaries@googlegroups.com. Visit this group at https://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
