ThankYou 4 Sharing YourExperience as it pertains to SettingUp your
NEW iPhone, the iPhoneX
I'm curious Did you Listen to Jonathan Moson's BlindSide In
Which Jonathan UnBoxed & SetUp His NEW iPhoneX?
I'm simply curious If YourCase is 1 IN a Million or the NEW Normal
At 10:15 AM 12/3/2017, you wrote:
Hi all,
For those of you still on the fence, I thought I'd post my
experience thus far.
I finally have my iPhone X activated, but it has been one of the
worst upgrade processes I've ever been through. There were several issues.
First, every time the screen dimmed--which, given that this was a
new phone was approximately every minute--when I pressed the power
button I was taken to a screen where my only option was to click on
phone info. The only way out of this screen was to invoke a force
shut, reset the phone and start over. I probably went through that
process five times before all was said and done. Thank you, thank
you, thank you, Mark for posting the article about how to do
that. Without that information, I would have had to give up and go
to the Verizon store.
Second, I had to upgrade to IOS 11.02. This presented two
problems. First, given the issue I describe above, this meant I had
to sit with my phone in my hand, and make sure the screen never
dimmed, because if it did, the upgrade stopped. Then, once I
finally got to the "Preparing Update" message, the phone was stuck
there for a good 20 minutes. I actually had to go through this
process twice to get to the point where the update was installed.
Then, once that was done, I was unable to unlock the phone without
sighted assistance, because I kept being taken to a screen similar
to that described in the first paragraph. There was a swipe to
unlock button, but I was unable to activate it with Voiceover. The
only way to unlock the phone was to have my husband come and swipe
the unlock button. I had planned to hold off on setting up Face ID
till later today, but ended up doing it, just because that seems
like the only way I can unlock my phone. Setting up Face ID was not
too bad. There was some trial and error, it probably took me three
attempts or so to get it set up. But now that it is, it is working fine.
I know that some others' experiences have not been this awful. I
wonder if any of what I experienced is carrier specific. I'm with
Verizon, so other VZ users might want to have all this in mind. I
really haven't even used the phone yet. But I would say this. If
you upgrade, make sure you have sighted assistance available, either
via a friend or family member, or by store personnel.
Best,
Donna
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