Sorry, but, you did ask, did you not? LOL! Smile. No hard feelings.
Although I'm sure by others, probably not by you though, , I'm going to get
attacked brutally for such a long message. I already see it coming.
I'm just waiting for the inevitable.
Chris.
----- Original Message -----
From: "Jessica Moss" <[email protected]>
To: <[email protected]>
Sent: Tuesday, February 16, 2016 9:24 PM
Subject: Re: how to explain an app's inaccessibility.
Good lord, that's a lot to take in. Community first is one of the local
credit unions in Jacksonville Florida, and I've been with them for about 10
years or more. Their app was completely accessible until about 2 updates
came out, then that all went to crap, and now all the buttons are unlabeled,
and what is readable I can't access.
On Feb 16, 2016, at 3:29 PM, Christopher-Mark Gilland
<[email protected]> wrote:
So, do what I've had to do for developers to make them fix things. Most
devs I've found that don't seem to listen, not that that's your case here,
but still, this method might apply, what I do is to actually make an mp3
recording and basically go through with Voiceover, Talkback on my Android
phone, JFW on the Windows side of things, whatever, and basically just
demonstrate in realtime how the app doesn't work. It's even better yet,
if you actually can speak to the developer directly. Beware, I'm not
saying speak directly to their tech support, nor to their I.T web or
whatever department. That's probably not gonna get you much leverage.
I'm saying literally! speak to one of the software engineers. Obviously
with Apple, this isn't gonna most likely be possible. But for something
like this, you might really have to climb the chain pretty high, but it
might could be done. If you tell us what bank this is, we might be able
to find someone to put you in touch with.
For example, my bank has never had an app, as we're just a small local
little state employs credit union in North Carolina based out of Raleigh,
but it just so happens that I know the branches' head regional manager,
Jerry Harmon. So, even though he is now retired, I think, he and I used
to go to church together, so obviously, I know his contact. Being he
directly has seen me as a blind person working on the computer, and on the
mobile side of things, he knows how important this stuff is. Therefore,
if something broke, I'd call him up and say, Jerry, you all broke
something. Then, he'd send it to the correct people, and demand that they
fix it, or else.
My point being, part of explaining is knowing what channels to go through,
and unfortunately Jessica, a lot of channels are ineffective. It really
just depends on how ogressive you wanna be with this, and how determined
you are. I'm a snothead about things when it comes to accessibility.
Dammit, it's either gonna work, or else I'm gonna rattle the desk, sota
speak, if you catch my jist.
Getting back though to the recording method, this is a great method, as
you really don't have to explain much of anything. You just go through
it, and pretend that they're sitting right there with you in the same room
looking over your shoulder. Once you hit something that doesn't work,
take a brief, yes, but notable pause to stop and explain what you are
doing which is making it not work, and what you feel strongly the
preferred behavior should be doing instead. Even if it's something as
simple as saying, as I swype through the screen, I should be landing focus
on all of the different items on the screen, and their associated icons.
Then, send them a link to that file, maybe through a public Dropbox link,
or Sendspace, God forbid, or whatever. If there is a way within their
online ticket system to attach files like a screenshot etc, then see if
it'll let you upload the mp3 right there. If it won't, then establish a
dialog with them, and figure out a place where you can send them a
download link, or the file itself. If nothing else, ask them in if one of
the devs might have a personal or business Skype account that you could
send it through. You'd be surprised. Most devs won't give out that info,
but most do! have it, and if you push hard enough, and stay civil about
it, they usually, I've found will bite the bullet and give it, under the
strict condition that you promise not to pass it around.
Then, what's good is, from that point forward, don't harass them, but you
obviously then have a direct P O C, so if something again down the road
breaks, rather than going through all that crap again, just get ahold of
that same person, being they now know your situation.
Anyway, though a bit lengthy, I hope this gives you some ideas to try.
Chris.
----- Original Message ----- From: "Jessica Moss"
<[email protected]>
To: <[email protected]>
Sent: Tuesday, February 16, 2016 2:39 PM
Subject: how to explain an app's inaccessibility.
Ok, the subject line probably sounds really vague, so here goes. I'm
currently dealing with 2 different apps, one being the one used for the
bank I currently use, which I can use the web site for if need-be, and the
other being the shipt app, which there's to my understanding, no
work-around for, and have no idea how to explain to someone that I can't
show physically what I can and can't do with it. Community first's app is
now almost completely inaccessible, with all unlabeled buttons, and when I
double tap whatever is labeled, it just sits. Shipt has some unlabeled
buttons, but most things voiceover reads, but when I try to double-tap
them, everything just sits there and does nothing, and can't figure out
why that is.
Can someone please help out here?
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