The reason I called Accessibility was because I am not running the beta of
Yosemite, only that of El Capitan, therefore, I should be covered with their
support. Second off, I didn't know if this was a bug, or if it was just me not
knowing what I was doing. Thirdly, it generally takes engineering a while to
write back. In my case, I needed to try getting an answer as quickly as
possible.
Finally, is it really a bad thing me calling Apple Accessibility since I'm a
dev? Does that fulfit my right to ask them questions?
Sorry, but now, I'm very confused.
Chris.
----- Original Message -----
From: Yuma Decaux
To: macvisionaries@googlegroups.com
Sent: Saturday, July 04, 2015 5:17 PM
Subject: Re: Boy did I get myself in a predicament earlier today!
Chris,
I’m not sure what exactly you are trying to achieve in the context of
contacting apple’s general accessibility desk when you can get on with the
developer program, as you’ve mentioned you have, and start bug reporting on
yosemite’s beta program as some might not make the switch once it goes public,
though this is definetely not what is recommended as the new OS is mainly
focused on performance.
The best method for reporting each of your bugs is to first fill in the
descriptive form offered by feedback assistant, then add an audio example to
demonstrate the issue. Apple’s engineers will immediately find it very helpful
and understand the problem as you explain the process. The fact that you are
sending a feedback form and not talking to a lower level apple support tech
will increase your chances of having the issue resolved.
Cheers,
On 5/07/2015, at 7:05 AM, Christopher-Mark Gilland <clgillan...@gmail.com>
wrote:
First off, before I say anything, let me start by wishing everyone a very
very! happy, and safe forth. God bless America!
OK, anyway, here is my concern. I'd be curious how you all would a handled
this. I was trying to do something in Yosemite earlier today. I can't really
go into the specifics of what. You'll know why in a second. Come to find out,
this something worked just fine in Mavericks, but apparently Apple broke
Voiceover accessibility in this one area within Yosemite. Well, the thing is,
I didn't realize that it had been busted in Yosemite. I thought, like
mavericks, it still worked, as this isn't exactly the most common feature in
the OS that I've had to access. The thing is, I am an Apple developer. On one
of my test machines, I'm running the developer beta preview of El Capitan. In
El Capitan, the issue I was facing has been fixed. I just happened at the time
to be at my Yosemite production machine instead. So, I called Apple
Accessibility to see if maybe I was missing something. It was then determined
that this has been broken since the official first release of Yosemite.
Well, obviously, I'm on NDA, and from what Developer Support has told me,
most of the senior advisors in the Accessibility department are not devs,
therefore, it is advised not to discuss with them any of the stuff that is
covered under NDA. This means, I couldn't exactly say, no big deal, it's fixed
in El Capitan. I'll just wait until it's released, and all will be golden.
The advisor starts to open a ticket feedback case request to engineering to
figure out if this issue can be fixed in a future OSX release. I felt so! bad!
On the one hand, I knew he was waisting his time doing this, as it has! been
fixed, but, yet, I really couldn't say anything.
This made me really uneasy. I hate waisting people's time. So, what
should I have done? I wound up just letting him create the ticket, but I feel
really bad doing so and bothering engineers with something which already has
been addressed.
Chris.
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