Instead of putting them on the defensive, perhaps you can make
suggestions to keep the service going. The only static in life is
change, No one likes change yet its inevitable and not being willing to
adapt to change will only break your head on that brick wall.
No company is going to be totally forthcoming about their business
decisions. And no one who was let go will also be forthcoming if they
signed an agreement to that effect.
We can read all we want between the lines, it will get us nowhere.
The adaptive industry IS changing and much of it is not good. The bottom
line is what they need to go on to continue.
From The Believer. . .
. . . what if it were true?
[email protected]
On 11/24/2014 10:11 AM, Pamela Francis wrote:
Hello,
Yes, I have attempted to tell them how invaluable their services have been.
However what I told them however, They came out very defensive as if they were
a child rather than a Corporation closing the door on a resource many people
depended on.
Pam Francis
On Nov 24, 2014, at 10:24 AM, Shawn Krasniuk <[email protected]> wrote:
Hi Pamela. I agree with everything you said. Have you considered saying what
you've said to Serotek directly?
Sent from my iPhone
On Nov 24, 2014, at 3:30 AM, Pamela Francis <[email protected]> wrote:
Revving Up for the Road Ahead
Serotek is undergoing some changes to better meet your needs as a digital
consumer. The assistive technology industry has been shifting for a while now,
and it would be foolish to believe yesterday’s formula will continue to work in
today’s age of wearable technology, smart homes, and interconnected media.
Understandably, there may be questions about the longevity of the products and
services you have come to rely on. For years Serotek has thought outside the
box to deliver the most affordable solutions with the best customer and product
support, and there are no plans to reverse this pattern of innovation to meet
you where you need us.
You may also be wondering about the future of the SeroTalk Podcast Network,
arguably one of the leading content providers on all things technology. There
is a time to cover headlines, and there is a time to create them. As long as
the community remains interested, SPN will evolve alongside its parent company.
For now, we have to deal with the reality of blunt, but truthful, comments such
as that left by one loyal customer who wondered if we were finally going to
stop socializing on the podcasts and finally get back to product development.
Given the number of conflicting rumors surrounding the popular platform, the
story is this: Ownership of SPN was offered to Joe Steinkamp and Ricky Enger
under a highly attractive earn-out formula. Serotek offered to continue
financing the website, podcast, and production and platform hosting required to
maintain a consistent user experience. Serotek is aware of the value they
provided to the community. Unfortunately, they elected not to accept this
offer. The Serotek team has no doubt Joe and Ricky will be a valuable asset to
the community in other capacities and wish them all the best in their new
endeavors.
Our goals were not to eliminate people, but rather, to realign the company
structure and shift company functions that are hindering growth, steps that
were required to keep Serotek from becoming one more casualty of the new
landscape. It is unfortunate that three other teammates abruptly opted to
follow other directions, but we respect their choices and also wish them the
absolute best in whatever they pursue.
Change is sometimes a scary prospect. Yet change moved us away from the cell
phone to the smart phone, from the TV to the tablet, and from yesterday’s
computer to today’s cloud. We’re working hard to keep you in the middle of it,
where you belong. Contrary to competing rumors, Serotek is not down for the
count. We’re squarely in your corner and ready to meet the next phase with the
same fervor we’re well known for.
Stay tuned. The best is on its way, and you are going to be a part of it.
Understandably, one's business model must change with the evolution of
technology. However, dissemination of information and resources through your
many podcasts came to be a staple in the lives of many people within the blind
community. given the national and international listenership you had, I cannot
believe there would not be someone or a group to form a partnership that
would've taken ownership of that network in order to keep that resource alive.
Not everyone who listened to the podcasts were home, collecting a check. Per
your blog, Joe and Ricky were offered ownership of the network. Why was it
strictly limited to Joe and Ricky? What you have to realize, is that within
those podcasts kept your product name alive among consumers. why keep Iblink
radio? The majority of what is on Iblink radio can be found within other
services. if it is only going to serve as a vehicle to distribute material I
can get elsewhere, it's not worth taking the space on my phone, my Mac, or my iP
ad. I personally since the inception of the monthly subscription service have
wanted to sign up for it, however it is not available for Mac. I refuse to
pull out my windows machine for one program. from everything I was told, one
cannot participate in Samnet chat via Mac. however, given the way this
specific change was handled, even if you made it for Mac I'm afraid to sign up
for it. How would I know the rug wouldn't be pulled out from under me without
notice? Any reputable corporation gives its customer base notice of its
changes. we as participants, listeners, and/or consumers of your product were
at least owed a thank you from your podcast team for our support of the
network. I personally, do not have to know the backstory of everyone's
business. However, if I am a regular contributor/supporter, at least I want to
know, if the service ends, I'm appreciated. that is why I see your blog post as
nothing more than saving face. Who, in their right mind, is going to be able to
tru
st you developing any future services having had the type of shakeup you had
with no notice to the community? If in fact this happened the way you say it
did with Joe and Ricky having been offered ownership of the network, turning it
down, subsequently the three other team members leaving at the same time shows
an extreme amount of commraderey You won't find anywhere else. my guess is,
it had more to do with no funds to pay them. However, that is neither here nor
there. You were at one time a very promising company. At this point, all I
can say is RIP
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