Hi, If the update has already been applied, there'll be a receipt in the system, thus, you won't be able to re-apply it from the AppStore. You can usually download the stand-alone updater from Apple Support site or you can restart the computer while pressing down cmd-r. This will put the computer into recovery mode from which you can choose to re-install the system. I suggest that you see what you can find on the web for the stand-alone updater and go from there.
Alternatively, you could repair her disk permissions, which is found by opening Disk Utility, found in the Utilities folder. This process often fixes problems similar to this. HTH. Later... Tim Kilburn Fort McMurray, AB Canada On May 28, 2014, at 4:23 PM, Gerard Doody <jerrydood...@gmail.com> wrote: > > Gerard Doody > jerrydood...@gmail.com > Hi all, I am trying to help a friend who is learning the mac with accessing > her app store to check for updates. She has os10.9.3 installed, but her > email crashed and I think if I update her os10.9.3 again it might be fixed. > I even tried to get into it from the app store on safari and the doc as well > as the app store application itself. I have checked the fire wall settings > turing it on and off and it still is frozen when it comes up. none of the > buttons work. Anyhelp would be appreciated. oh by the way she has a macbook > pro I think from 2009. I have no issues here on my macbook pro. thanks in > adance. > > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at http://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To post to this group, send email to macvisionaries@googlegroups.com. Visit this group at http://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
