followup below. many thanks for your help.

On Feb 14, 2013, at 18:32 PM, Greg KH wrote:

> On Thu, Feb 14, 2013 at 06:07:38PM -0500, Doug Minett wrote:
>> Hi,
>> 
>> I am using Ubuntu's 3.2.0-37 distribution of linux. Is there a known
>> problem with the module in this version of the kernel?
> 
> I don't know, but as this is a distro kernel, you really should contact
> the distro to get support for it, there's nothing we can do with their
> kernel directly, sorry.
> 
>> cat /dev/ttyUSB0 results in "no such device" message (checked device
>> is present with rw r r root root permissions)
>> 
>> I have tried a number of things to get the Digi Edgeport/4r to work. 
>> 
>> 1) loaded module: modprobe io_edgeport
> 
> If you plug the device in, the driver should be automatically loaded.
> 
>> 
>> 2) manually created devices: mknod /dev/ttyUSB[0-3] c 188 0 (is io_edgeport 
>> supposed to do this?)
> 
> You should never have to do this, if the device is present, the device
> nodes will be created automatically.
> 
>> 3) output from dmesg:
>> 
>> [ 3075.917619] usbcore: deregistering interface driver io_edgeport
>> [ 3075.917652] USB Serial deregistering driver Edgeport 2 port adapter
>> [ 3075.917666] USB Serial deregistering driver Edgeport 4 port adapter
>> [ 3075.917676] USB Serial deregistering driver Edgeport 8 port adapter
>> [ 3075.917685] USB Serial deregistering driver EPiC device
>> [ 3085.878341] usb 2-1.5: USB disconnect, device number 21
>> [ 3085.878345] usb 2-1.5.1: USB disconnect, device number 22
> 
> 
> This is your device being removed from the system, can you provide log
> messages from before this?
> 
>> [ 3131.433041] USB Serial support registered for Edgeport 2 port adapter
>> [ 3131.433050] USB Serial support registered for Edgeport 4 port adapter
>> [ 3131.433058] USB Serial support registered for Edgeport 8 port adapter
>> [ 3131.433066] USB Serial support registered for EPiC device
>> [ 3131.433082] usbcore: registered new interface driver io_edgeport
>> [ 3131.433083] io_edgeport: v2.7:Edgeport USB Serial Driver
> 
> Did you just load the driver by hand here?

yes, I loaded it manually.
> 
> Can you try, as root, without the device plugged in:
>       - clear the kernel log:
>               dmesg -c

I unloaded the io_edgeport module, and deleted the devices that I had created 
in /dev with mknod manually. 

rebooted, cleared dmesg.

>       - plug the device in
>       - provide the kernel log output
>               dmesg

here is the resulting dmesg:

[  192.866565] usb 2-1.6: new full-speed USB device number 6 using ehci_hcd
[  192.959323] hub 2-1.6:1.0: USB hub found
[  192.959477] hub 2-1.6:1.0: 1 port detected
[  193.229880] usb 2-1.6.1: new full-speed USB device number 7 using ehci_hcd

(no /dev devices were created)

thanks Greg.
doug.

> 
> that should help us here.
> 
> thanks,
> 
> greg k-h

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