2008/7/7 Michael Tewner <[EMAIL PROTECTED]>: > I've talked to the highest up network engineers at Netvision about >30% > packet loss on their vl100 router and I've consistently received the "It's > normal" answer. They claim it's part of their anti-Denial-Of-Service system. > I see it as 30% of my company's monthly fee down the drain.
Then it's time (long ago, actually) to move from the technical level to the business level - what is your SLA? What does the contract say? Sit with your business guy, translate the technical facts you have to the business impacts of this (cost increase, loss of revenue, time wasted etc) and get him to talk to the business counterpart on the other side of the contract. I'm not talking American-style "sue the hell out of them" but instead of technical people talking to technical people get the business people talk to business people. --Amos ================================================================= To unsubscribe, send mail to [EMAIL PROTECTED] with the word "unsubscribe" in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED]
