A very interesting discussion chain, as we too experience very spotty 
connection.
But we had this problem well before the 3g to 5G conversion. I thought since it 
is my phone from work that perhaps the service plan had a low ranking on the 
cell tower - but that is an assumption from my non technical mind.
But it is infuriating and I need to address as it is now our only phone 
connection.
Any guidance welcomed.
Elizabeth
Sent from my iPad

> On Feb 8, 2022, at 4:53 PM, Deborah Howe via Lincoln 
> <lincoln@lincolntalk.org> wrote:
> 
> 
> Well, it's definitely not just me.  I have now gotten notes from several 
> people echoing the audio-cutting-out problem.  After a dive into Verizon's 
> phone support system (most of which is apparently geared toward selling one 
> on their Unlimited 5G plan), and two instances of my phone audio cutting out 
> while on the line with Verizon(!), an actual tech person gave me what I hope 
> is a solution.
> 
> She explained that all across MA Verizon is deactivating 3G towers so they 
> can upgrade them to 5G functionality.  The 3G towers' signals are weaker than 
> they used to be (tech people, forgive me for mangling this explanation), and 
> unless the Cell Data Roaming is turned on in your iPhone settings, your phone 
> will have flawed reception.  
> 
> The tech rep told me to turn on (in the Cellular section of my iPhone 
> Settings) Cell Data, turn on Cell Data Roaming, and if I had an international 
> CDMA setting turned on (this is a setting on earlier iPhones up to iP8), to 
> turn it off.  She then instructed me to turn off the phone entirely and 
> restart it after a few seconds.  I just restarted my phone, and my fingers 
> are crossed that this works (she did sound very confident, and told me that 
> it'd be fine if I posted this solution on Facebook.  Lincoln Talk is my 
> amplifier of choice...)
> 
> Let's hope it works.  It is helpful, at least, to know that others have been 
> experiencing this same technological irritation; it'd be great if we could 
> all experience a fruitful remedy.
> 
> Deb
> 
>> On Feb 8, 2022, at 3:24 PM, Staci Montori <stacimont...@gmail.com> wrote:
>> 
>> 
>> Hi Deb, 
>> I am having the exact same thing happen. It is very frustrating. I thought 
>> it was my phone or bluetooth at first and almost went to trade in my phone, 
>> but then someone else said they were having the same issues.
>> I am thinking it doesn't happen when I am making calls outside of Lincoln, 
>> but not completely sure.  Have you noticed it is happening only in Lincoln 
>> or everywhere?  I do know know that it doesn't happen with iphone audio 
>> facetime so it does seem to only have to do with the wireless phone function.
>> I am going to call Verizon as well but first need to find enough time to 
>> spend on it as I don't think it will be a quick fix. Please let me know if 
>> you have any success in getting it fixed.  I will do the same.
>> Warm regards,
>> Staci
>> 
>> On Tue, Feb 8, 2022 at 3:01 PM Deborah Howe via Lincoln 
>> <lincoln@lincolntalk.org> wrote:
>>> Is anyone else with Verizon cell service experiencing audio cutting out on 
>>> their iPhone calls?  
>>> 
>>> In the last couple of months this has become a real problem with my phone; 
>>> either my voice cuts out for a couple of seconds or the voice of whoever 
>>> I'm talking to does.  It's frustrating, and has been happening with 
>>> increasing frequency.  I have gotten new earbuds, and a couple of days ago 
>>> bought a new iPhone, thinking that perhaps the problem lay in the hardware. 
>>>  But nope -- the problem continues.  
>>> 
>>> Am I the only one in Lincoln with this issue?  Online Verizon help desk 
>>> reps ask for address and zip code, which suggests to me it's a transmission 
>>> problem.  If there's something I can do to fix it short of calling Verizon 
>>> and falling into their maze of holds and call transfers, I'd love to know.  
>>> Thanks!!
>>> 
>>> Deb
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> 
> 
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