On Tue, Jan 24, 2012 at 12:27:56PM -0000, Phil Holmes wrote: > >Of course, a 96-hour reponse rate isn't precisely fantastic, but > >it's a start. > > Well - TBH time isn't of the essence as a general rule. Whether a > bug gets added to the tracker in one day or 3 rarely affects the > overall development.
Our published materials says "24 hours": http://lilypond.org/bug-reports.html (step 4: wait for a response) If the norm is 72 hours, or 96, or 168 hours, we should update that accordingly. I don't mind what the number is, just as long as we give users an honest appraisal of how long they should wait. IMO taking a 95% cutoff is reasonable -- i.e. if 95% of emails are replied to within 80 hours, let's publish "please allow up to 80 hours". - Graham _______________________________________________ lilypond-devel mailing list lilypond-devel@gnu.org https://lists.gnu.org/mailman/listinfo/lilypond-devel
