Hi Sam! That already looks *amazing* ... especially the thoughtful textual descriptions - thanks for your hard work.
Nevertheless, I played a bit with the site and came up with some stuff - mostly minor things or questions. And - as always - skip those items that might have been mis-interpreted on my side. Or just tell me (even better)... General * If people (like me) look through some of the options, then most of the stuff gets saved, although options are not shown. I don't know whether this may be a problem, but maybe options that exclude each other are saved at the end. * I'm not sure whether I missed it, but might it be helpful to ask (also for the Search) for the version of LibreOffice? Or is this page opened via a link from LibO that automatically pre-selects the required version? Section "Search for Similar Bugs": What shall people do who find similar looking bugs? Something like "If yes, then it is likely that we are already working on resolving it." To me, it looks more promising ;-) Section "File a New Bug" * Chatroom: How about adding this to the top of the page? Then all "help" related stuff is grouped - and the chat might already be helpful for searching for bugs. * LibreOffice crashes * When does LibreOffice crash?: Here, it seems that you place all the options directly below the currently selected radio button. In other place, you place the new content below the group of radio buttons. The latter one seems the preferred version, since it avoids jumping of the page, and causing large gaps between the single radio buttons. * Which operating system have you found the crash on?: * How about Windows --> Microsoft Windows, Mac OS X --> Apple Mac OS X * Linux: * Type in "Please follow th*g*ese instructions" * Is the backtrack mandatory? If not, it would be great if we could mention it ... otherwise it might. * Another potential OS * Sorry, I don't get the meaning of "potential" in this case. * Might it be helpful to ask for the "tag line" in the about box? I'm not sure whether it already contains the OS name, but we talked about it some time ago. * Which operating system have you found the crash on? * Placeholder: If an error message ...: A question, do you intend to ask for a screenshot to e.g. get the complete error message? To me, it seems that some people might be thankful for typing in the message (but again, it is likely that people type in strange / shortened / whatever stuff). * My document looks wrong when I load it * Are you sure you have the fonts installed?: A less platform specific way might be to refer to e.g. the "Format - Characters" dialog. If a selected font is not installed, then a corresponding message gets shown above the font preview. (Just remembered that we have something like that ...) * LibreOffice is hard to use: Well, also a hard question ... I'll think a bit what kind of question we need here. At the moment, I think Finally: How to finally submit the bug? ;-) Okay, still unanswered questions ... Box "Make the file as small as possible" * Typo in "usually this is th*w* application" * Just to be sure ... would it be helpful to tell people to remove both "confidential and personal" information? Okay, that's what I've found so far ... Am Montag, den 28.03.2011, 19:58 +0100 schrieb Samuel Atkins: > Hi guys, > > Sorry if I went a bit quiet about this! I'm still working on it. Current > version as always is at: > http://atkinslg.dyndns.org:4080/stuff/submitbug.html > > Currently, the help text stuff appears in a box on the right when the > user clicks on a link. I'm not currently loading it from the wiki or > anything, though I still think that might be a better idea, to make it > easier for people to update/correct it. It'd be better for translation > too, I would imagine. True, but the good thing is - at least to me - people can quickly check without leaving the page. [...] > Unanswered questions are highlighted in yellow, which is fairly easy to > distinguish, but things still aren't that well organised visually. I've > noticed that the Download page uses jQuery, so I could use it to make > things slide instead of pop into existence, which might be better. Thoughts? I CCed Ivan who might add his thoughts here ... and there. I know that he's pretty busy at the moment (changes in his private life), but maybe he'll be able to spend some minutes. > Actually, any graphical mock-ups of how it should look would be useful, > if anyone fancies giving it a go. :) It's fairly ugly right now. Hoping for Ivan ;-) If he lacks the time, then we'll CC design / website list. Personally, I fear that I'll be unable to help here, since my private life changes as well - spending time for LibO gets more difficult :-) > Otherwise, I'm uncertain where to take the last two 'problem types' - LO > being hard to use, and issues related to the website. Maybe the website > one could be something like: [...] > Well, that was more writing than I expected! And I fear I've forgotten > something. Maybe I should just post more often! Oh beware, you might get answers more often as well ;-) Sam, thanks a lot for your work ... I'm curious what the others say. And, are there any guys who are experienced with "QA"? Cheers, Christoph _______________________________________________ LibreOffice mailing list LibreOffice@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice