<Mark has visions of Oystein's postman and kids sitting on the sofa in their Leeds Utd baseball caps surrounded by Leeds Utd tat>
> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:leedslist- > [EMAIL PROTECTED] On Behalf Of Øystein Bjøndal Lund > Sent: 21 April 2006 12:26 > To: [EMAIL PROTECTED]; [EMAIL PROTECTED]; > [EMAIL PROTECTED]; [EMAIL PROTECTED]; > [EMAIL PROTECTED]; [EMAIL PROTECTED]; > [EMAIL PROTECTED]; [EMAIL PROTECTED]; > [email protected]; Robinson, Mick > Subject: [LU] FW: FW: FW: How to run the club (small part of it) > > Friends, > > I know that most of you receiving this email has no responsibility for > dealing with it - I'm just letting you know the status of a matter that > you all, one way or the other, have had your hand into in the past few > months... > > - - - > > On October the 3rd 2005 I sent the first email to Ticket Office, asking > when the membership packs was going to be sent. > > On October the 19th 2005 I sent a new email - as I didn't receive any > reply on the first one. > > On October the 21st I received an automatic email response sent by Mark > Broadley - indicating that Leeds United started to deal with my issue. > > On November 7th 2005 I sent an email to TO and M. Broadley, as I hadn't > heard anything more. > > On November 20th 2005 I sent an email to another department at LU (found > an address at the website), as I hadn't heard anything yet. > > On December 27th 2005 I sent an email to my fantastic friends on the > wonderful Leeds United Mailing List, explaining my frustrations. Mick > Robinson replied to me the same day, telling me that Hannah Cox is always > helpful sorting things out. > > On December 29th 2005 I received another email, this time from John Cave > (LUST), he had forwarded my email to the list on to John Hemmingham, Head > of the Membership Scheme. Everything now in the best pair of hands, I > thought, and was delighted. My kids could look forward to an Xmas pressie > from Leeds after all, though somewhat delayed. (It turned out that > Scratchinshed of the list had forwarded my email to J. Cave). On the same > day Hemmingham confirmed that my adress and other details was correctly > registered by the club. He also stated that the distributors was on > holiday until January 3rd, but he would speak to them then. > > On December 30th 2005 I received an "it was the least I could do" from J. > Cave (I had sent an thank you email to him as well) > > On January 18th 2006 I sent an email to Hemmingham asking about status. I > also informed that Mette actually did recieve her membership pack (1 down, > 3 to go....) > > On January 30th 2006 I sent a new email to Hemmingham, asking whether or > not he had received the one of Jan 18th, as I didn't hear back from him. > > On February 8th 2006 I repeated this, now copying J. Cave. I was wondering > if I sent the emails to a "big black hole". On the same day, Hemmingham > replied to me, confirmed that distributor had sent the packs (but not > when), also saying they would arrange an alternate delivery root and try > again. He also promised me an additional gift in appreciation of my > patience. > > On February 20th 2006 I sent an email to Hemmingham, mentioning that no > more packs nor gift was received, and asking whether or not the packs was > being traced. > > On March 2nd 2006 this was repeated, as I had heard nothing. I received a > reply, sent to me with copy to N. Martin, saying "I am looking into why > you haven't received your packs(again) and will send you a gift by way of > an apology forthe time delay. Please let me know if your packs arrive. I > will ask my assistant to contact you with some positive news." I can say > that almost 2 months on, his assistant have not contacted me... > > On March 3rd 2006 I sent an email to Hemmingham with copy to Martin, again > asking about tracing the packs, and also asking whether or not the > mentioned gift was sent, or only mentioned to be sent (it was now almost a > month since he promised to send it). > > On March 6th 2006 I received a copy of an email from Hemmingham to Martin, > where Hemmingham asked "Have we sent anything to this guy yet?" (At this > time, I am sure Hemmingham is as tired of this issue as me- but I am > stubborn, mind you!) > > On March 16th 2006 I sent an email to Hemmingway, asking whether or not he > had received a reply to the mail he sent to Martin etc. I copied LUST, > Ticket office (time to involve Hannah Cox!) and LUSCOS > > On March 18th 2006 I received an email from Hannah Cox, "Please accept > this as an apology for the service that you have received, and hopefully > we can get this sorted as soon as possible." - she forwarded the issue to > TO Manager etc., and did what she could, I understood. She explained that > this was not TO responsibility any longer etc., but she would "speak to > someone on Monday"... (No doubt, she is the kind of person that sorts > things out!) > > On March 28th 2006 I sent another email to Hemmingham with copy to Martin, > as I hadn't heard anything after March 6th. > > On April 5th 2006 I repeated this, as I still hadn't heard anything. I > also mentioned that I had received _newsletters_ (issue number 2) > correctly the week before. > > On April 11th 2006 I sent a reminder to Hemmingham, indicating that I > still had heard nothing. > > - - - > > Today is April 21st 2006 - season is almost gone - and my patience is > starting to run out. I have not heard anything from the club after March > 6th, I have no idea how the packs was sent (by Royal mail or another > company), I have no idea whether or not the gift was sent or not, I even > don't know whether or not Martin answered Hemmingways question have we > sent anything yet. I don't know any reasons for not having received the > promised packs, or if anybody in the club have any idea on what to tell > the youngsters at 10 and 7 years in trying to explain things... > > I don't know if I am the only member in this situation, it's more like "me > know nothing - I'm from Barcelona"... > > It is not only on the pitch performance must be improved, it seems. 7 > months and still no result. I promise not to send any more emails until > the season is gone. To the club, that is. > > Øystein > > ____________________________________________________ > > Phone: +47 906 43 514 > > ____________________________________________________ > > "The miracle today is communication. So let´s use it." > > - John Lennon 1969 > > > -----Original Message----- > From: Øystein Bjøndal Lund > Sent: 11. april 2006 11:20 > To: [EMAIL PROTECTED] > Subject: FW: FW: FW: How to run the club (small part of it) > > Still heard nothing... > > Øystein > > > > -----Original Message----- > From: Øystein Bjøndal Lund > Sent: 5. april 2006 11:00 > To: '[EMAIL PROTECTED]' > Cc: '[EMAIL PROTECTED]' > Subject: FW: FW: FW: How to run the club (small part of it) > > Are new arrangements done as yet? > > Can inform you that _newsletters_ (issue number 2) arrived correctly last > week; for me on Saturday, for the 3 others on Friday. Adresses etc. seemed > correct. > > Are Leeds United going to send these packs at all? Have something been > sent? Would it be meaningful to give me pack-numbers, so that I can ask > for them on my local post office? > > Øystein > > > > > -----Original Message----- > From: Øystein Bjøndal Lund > Sent: 28. mars 2006 11:56 > To: '[EMAIL PROTECTED]' > Cc: [EMAIL PROTECTED] > Subject: RE: FW: FW: How to run the club (small part of it) > > > With reference to your emails from the beguinning of this month, and also > our email-dialogue earlier; I have not received anything (emails nor > packs) since my last email... > > I have not reveived an answer to the question about tracing down packs > sent in the post or whether or not something has been sent to my address > at all? (except from the 1 pack a received in january) > > Øystein > > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] > Sent: 2. mars 2006 18:16 > To: Øystein Bjøndal Lund (OEBL) > Cc: [EMAIL PROTECTED] > Subject: Re: FW: FW: How to run the club (small part of it) > > > > > > > Hi Oystein, > > I am looking into why you haven't received your packs(again) and will send > you a gift by way of an apology forthe time delay. Please let me know if > your packs arrive. I will ask my assistant to contact you with some > positive news. > > Kind regards, > John > > John Hemmingham > Head of Membership Development > Leeds United AFC > Elland Road > Leeds > LS11 0ES > > T: 0113 367 6242 > F: 0113 367 6473 > E: [EMAIL PROTECTED] > > > > "Øystein Bjøndal > Lund \(OEBL\)" > <[EMAIL PROTECTED] To > > <[EMAIL PROTECTED]> > cc > 02/03/2006 17:09 > Subject > FW: FW: How to run the club (small > part of it) > > > > > > > > > > > Anything new in this matter? Are the packs sent by now? > > Still nothing received here.... > > > Øystein > > ____________________________________________________ > > Phone: +47 906 43 514 > > ____________________________________________________ > > "The miracle today is communication. So let´s use it." > > - John Lennon 1969 > > > -----Original Message----- > From: Øystein Bjøndal Lund > Sent: 20. februar 2006 14:03 > To: [EMAIL PROTECTED] > Subject: RE: FW: How to run the club (small part of it) > > Hi again, > > Still, nothing received here. Are the packs being traced? > > > Øystein > > ____________________________________________________ > > Phone: +47 906 43 514 > > ____________________________________________________ > > "The miracle today is communication. So let´s use it." > > - John Lennon 1969 > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] > Sent: 8. februar 2006 10:43 > To: Øystein Bjøndal Lund > Subject: RE: FW: How to run the club (small part of it) > > > Hi Øystein, > > Sorry for the lack of response and your feelings relating to the black > hole, this is not my intention at all. > > Our distributors informed us that the packs had been sent to you. You > obviously haven't received them again so we will arrange an alternative > method of delivery and try again. > > I will also send an additional gift in appreciation of your patience. > > Thank you for your support of Leeds United. > > Kind regards, > John > > John Hemmingham > Head of Membership Development > Leeds United AFC > Elland Road > Leeds > LS11 0ES > > T: 0113 367 6242 > F: 0113 367 6473 > E: [EMAIL PROTECTED] > > > > Øystein Bjøndal > Lund > <[EMAIL PROTECTED] To > > <[EMAIL PROTECTED]> > cc > 08/02/2006 08:24 "John Cave" > <[EMAIL PROTECTED]> > Subject > RE: FW: How to run the club (small > part of it) > > > > > > > > > > > John Hemmingham, Leeds United > > Even after emailing you both 18th and 30th of January, I have nothing > heard from Leeds after the email below - that is apart from receiving one > pack for Mette, as I have informed you of. > > If the distributors were back from holiday 3rd of January, it is now more > than a month, and I think that not only should I heard from you, but also, > I should have received the rest of the packs by now! > > When not at all receiving a reply on my emails, it feels like trying to > communicate to a big black hole, and I have no clue whether or not my > mesages are picked up. > > I hoped that the involvement late December should put an end to this > issue, but it seemed that I was to quick in enjoying myself. > > I hope that you will take the time to reply to me, and indicate what is > happening, and when I can expect to receive the other 3 packs. > > Regards, > > > Øystein > > ____________________________________________________ > > Phone: +47 906 43 514 > > ____________________________________________________ > > "The miracle today is communication. So let´s use it." > > - John Lennon 1969 > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] > Sent: 29. desember 2005 12:37 > To: Øystein Bjøndal Lund > Subject: RE: FW: How to run the club (small part of it) > > > Hi Oystein, > > We do have your name on our system and our records show that membership > packs should have been sent to you recently. Our distributors are on > holiday until the 3rd of January, I will speak to them when they return to > work and will then be able to confirm that the packs have been sent or > not as the case may be. > > If you have any further queries please do contact me. > > Kind regards, > John > > John Hemmingham > Head of Membership Development > Leeds United AFC > Elland Road > Leeds > LS11 0ES > > T: 0113 367 6242 > F: 0113 367 6473 > E: [EMAIL PROTECTED] > > > > Øystein Bjøndal > Lund > <[EMAIL PROTECTED] To > > "John Cave" > <[EMAIL PROTECTED]>, > 29/12/2005 11:25 <[EMAIL PROTECTED]> > cc > > Subject > RE: FW: How to run the club (small > part of it) > > > > > > > > > > > First, thank you very much, both of you for dealing with my issue, in one > way or the other! The Leeds United family, both on the mailing list and > elsewhere, are really fantastic people! > > When sending email to the ticket office, I only got the automatic email > reply; I asked for when the packages was scheduled to be sent, and the > reply only stated that I would get no other reply etc. Not very helpful in > the situation. > > My mebership no is 40 100 (Mr O B Lund); the others are Mette 532824 (Mrs > M E Lund), Joakim 566043 (Master J lund) and Torleif 566042 (Master T B > Lund). > > Our address (is probably in your computer system as well): > Bringebarveien 19 > N-5533 Haugesund > Norway > > Thanks John Cave (and also to the one forwarding my list posting to you) > and keep up the good work with the trust, and thanks John Hemmingham, > finally a person in the club replying to me! > > Another 3 points yesterday, we're finally on the march back where we > belong! > > Regards and thanks, > > Øystein > > > > -----Original Message----- > From: John Cave [mailto:[EMAIL PROTECTED] > Sent: 29. desember 2005 12:00 > To: Øystein Bjøndal Lund > Cc: [EMAIL PROTECTED] > Subject: FW: FW: How to run the club (small part of it) > > Oystein > > From a very convoluted route I was sent your posting to the Leeds List > regarding the poor response you received from LUFC regarding their > membership packs. I have forwarded your email to the Head of the clubs > Membership scheme John Hemmingham with whom I have developed a working > relationship due to my involvement with the Leeds United Supporters Trust > (LUST). His response is below and he has asked that I copy you his email > address as he is understandably unhappy at the way things have worked out. > > I hope that you manage to get some satisfactory conclusion and that the > kids get their freebies!!! > > Have a great New Year. > > Regards > > John Cave > > Vice Chairman Leeds United Supporters Trust lufctrust.org > > > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] > Sent: 29 December 2005 09:10 > To: John Cave > Subject: Re: FW: How to run the club (small part of it) > > > > > > > Hi John, > > Thanks for letting me know of this guys problem. There has been a problem > with the distribution of overseas members packs. In short our distributors > told us that they were delivered when they actually weren't. In the main > the problem has now be sorted out however there are still obviously some > isolated cases as with the guy in question. > > With the limited information I have I can trace when the packs were sent > which may actually be very recently, if indeed they have been sent. > > I will try to contact Oystein however it would be a help if you don't mind > sending him my email address for his future reference. He obviously hasn't > had replies from wherever he has sent emails previously which is > unacceptable. > > Thanks for your help John. All the best on the back of another three > points! > > Kind regards, > John > > John Hemmingham > Head of Membership Development > Leeds United AFC > Elland Road > Leeds > LS11 0ES > > T: 0113 367 6242 > F: 0113 367 6473 > E: [EMAIL PROTECTED] > > > > "John Cave" > <[EMAIL PROTECTED] > internet.com> To > <[EMAIL PROTECTED]> > 27/12/2005 21:55 cc > > Subject > FW: How to run the club (small part > of it) > > > > > > > > > > > > John > > I have received this via a complicated route and think that it is one for > you guys to look after. If you cannot sort it for some reason then please > get back to me and I will send the stuff I got sent off from you over to > them - Lord knows it is of no use to me!!! > > John Cave > > > -----Original Message----- > From: Scratchinshed [mailto:[EMAIL PROTECTED] > Sent: 27 December 2005 20:19 > To: John Cave > Subject: Fw: How to run the club (small part of it) > > > ----- Original Message ----- > From: "Øystein Bjøndal Lund" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Tuesday, December 27, 2005 12:54 PM > Subject: LU: How to run the club (small part of it) > > > > Anyone having any ideas on how to get in touch with the club - Leeds > United > - that is? > > In the summer (of 2005) I enrolled my kids (yeah, actually my wife and > myself as well) in the new membership club scheme. Money was taken from my > acount after just a couple of days, and we soon received the membership > cards. However, the promised freebies, membership packages, with some > stuff > > my kids just can't wait to get, has not arrived, yet.... > > I have tried to email the club, I have tried to give feedback via the > feedback form on the web-page, I have also sent a snail-mail letter asking > the club when we can expect this to arrive. No sign on any answer, though; > not in the mailbox, and not even an email as reply to my letter(s). > > I am very disappointed that they don't answer at all, after all I've left > some pounds with the club in this (4 times oversea rate for membership, > for > > a start....) > > If anyone have a direct email address to a club official, or any other > hint > > or clue that might help me, I'd be grateful! > > - - - > > Merry Christmas, everybody, wonderful to get 3 points in the "box" on > Boxing > > day !!! > > > Øystein, Norway > > > > ------------------------------------------------------------------- > The information contained in this message may be CONFIDENTIAL and is > intended for the addressee only. Any unauthorised use, dissemination of > the > information or copying of this message is prohibited. If you are not the > addressee, please notify the sender immediately by return e-mail and > delete > this message. > Thank you. > > _______________________________________________ > the Leeds List is an unmoderated mailing list and the list administrators > accept no liability for the personal views and opinions of contributors. > Leedslist mailing list > [email protected] > http://list.zetnet.co.uk/mailman/listinfo/leedslist _______________________________________________ the Leeds List is an unmoderated mailing list and the list administrators accept no liability for the personal views and opinions of contributors. Leedslist mailing list [email protected] http://list.zetnet.co.uk/mailman/listinfo/leedslist
