Bob: Two scenarios present themselves here. 1. This messaging issue occurs when the ext. that is busy doesn't have forwarding turned on. If the ext. was to FWD B/NA to voicemail, you wouldn't have that situation, and the call would go directly to vmail on a busy. 2. Since the condition you are speaking of occurs without forwarding, the only way to change this is COS for the mailbox. This is COS 1 as default for all mailboxes on the voice processing system. If you want this specific for a few mailboxes, you'll have to create a new COS for them, and then set the parameters within. This falls under incomplete call handing in the COS for the mailboxes. Steve L. Martin Pres./CEO _Surf Side Sound, Inc._ (http://www.surfsidesound.com/)
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