Since you have identified the problem, why is it your problem to fix? The Pana system is doing exactly what it is designed to do. The customer now needs to make a decision, turn off the CID info for that CO, pay you to fight with ATT or let the customer fight with ATT.
We have received many calls over the years about auto attendant not routing calls to the proper extensions. Our first question is "is the call coming from a cell phone?" 99% of the time the answer is yes. Well the VM is doing what it is supposed to do, listen for DTMF. If the cell phone sends out a short burst or not a tone recognized by the VM, why is it our fault? The problem is on the distant end... The caller must press the buttons longer, set THEIR phone to long tones, or get in a better service area. I don't care what we do, the phone equipment is not smart enough to KNOW what number the caller is trying to dial. Now that I have written all of this, what about setting timed reminder or set up a mail box to do a message delivery and ring CO 1. Still by doing this, it is only a patch and you should not have to go thru all of this IF the CLEC is doing their part. Don't forget the Public Utilities Commission in your state has a lot of power too. Michael Karaman The Phone Network, Inc. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Monday, May 22, 2006 2:54 AM To: kxt@kxthelp.com Subject: Re: KX-T: KX-TD1232 CID Time Reset Well, I just figured out a piece of the puzzle! It appears that my second CO line, which is actually an AT&T CallVantage VoIP line, is sending out false CID info! If my first call after 3AM is on my land-line, my CID is correct for the day; if the first call is on the VoIP line, the time (and date!!) are reset to "JAN00 00:00AM" The CID number has two "1's" in front of the Area Code (instead of one), but the CID names are correct . . . Now that makes NO sense whatever, but I'm at a loss to figure out what to do about it! I could turn off Caller ID Assignment for CO 2 in Program 406, but that would kill the (very useful) CID data for that line as well . . . Does anyone know if there is a way to force the system to set the time from CO 01? (Maybe I can find someone in Europe to call me every morning at 3:01 AM PST, and let it ring twice . . .) I'll try to get AT&T to fix their CID, but if you've dealt with AT&T before, you probably know it will be a waste of time!! The only solution will probably be to get rid of AT&T and find another VoIP vendor! Meanwhile, I'll have to turn off the auto-time-set feature . . . Orrin -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Sunday, May 21, 2006 2:40 PM To: kxt@kxthelp.com Subject: KX-T: KX-TD1232 CID Time Reset Hello! I am having a strange problem with a KX-TD1232-6! If I program the system to automatically set the time from Caller ID (Program 990, Area 05, Bit 1), The system soon resets the entire clock to 12:00 January 1 2006! Of course, this screws up all of the Day/Night Mode settings! This is a useful feature, but I'm stumped why it is not working . . . Incidentally, I also have a cheap Caller ID unit on the same CO line, and it shows the proper time! Any clues?? Thanks! Orrin Charm InfiniSys _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
