....And that in turn means that if ATHQ.com attempts to sell products for which manufacturer require certified dealer status or equivalent, and they are selling outside of the limits of the dealer agreement terms, then they are engaged in FRAUD, plain and simple.
The fraud occurs because buyers have legitimate grounds to expect a certain level of service from an authorized dealer or rep for a major manufacturer as per the manufacturer's advertising; and the unauthorized "dealer" is profiting from that association while not living up to the manufacturer's terms. This in turn also harms the manufacturer's legitimate interest in its brand equity and product reputation. Panasonic, for one, does not tolerate that kind of BS, and pursues legal action where necessary. Panasonic's dealer agreement specifies a maximum 4-hour transportation radius to client sites, and forbids advertising of prices online, specifically to prevent the selling of product outside of a dealer's service radius. The point being that a dealer should be able to dispatch a technician to a site for emergency repairs on a same-day basis if needed, and the technician must be able to get to site with adequate time to complete a repair. Those fraudulent "dealers" don't know or care what they're selling, and their customers end up buying equipment that can't be serviced. In some cases, can't even be installed because it takes a certified dealer to provide the legitimate software for the product (e.g. Panasonic KXTDA). Bottom line: "low low prices" are an example of "if it looks too good to be true, it probably is." Don't get screwed. -George On 27 Jul, 2005, at 6:03 AM, David Pelton wrote: No offence - fine print reads: ATHQ.com is not in anyway affiliated or an authorized dealer of Avaya, Nortel, Toshiba and Panasonic David Pelton Perfect Phones, Inc. [EMAIL PROTECTED] 512-447-8886 ----- Original Message ----- From: "Select Telecom" <[EMAIL PROTECTED]> To: <kxt@kxthelp.com> Sent: Wednesday, July 27, 2005 7:21 AM Subject: KX-T: Offender > Had these people configure a system for me incorrectly > Can you believe that? > > http://www.athq.com/customer/home.php?cat=877 > > > > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
